Job Summary
At NHS Blood and Transplant (NHSBT) we work with our generous donors and donor families to enable their generous donations to change and save the lives of patients every single day. Our organisation doesn’t just facilitate blood donation, a key area of our service is Organ and Tissue Donation and Transplantation (OTDT) and this is where we need you.
At NHSBT, every call you take and every task you complete helps save or improve lives. We’re looking for organised, confident communicators - especially those with experience in busy admin or call centre environments - to join our Hub Operations team. Our Hub is responsible for facilitating up to 1, donations per year, conducting over 39, offers and ensuring that potential transplant recipients receive an offer of a live saving or improving transplant.
As an Organ Allocation Specialist, you will co-ordinate the administration behind the matching and allocation of human organs for transplantation, 24 hours a day, days per year to the UK, Republic of Ireland and European Organ Exchange Organisations.
This is not a clinical role, and you do not need clinical experience. Instead, you’ll use your coordination, communication, and IT skills to support the life-saving process of organ donation and transplantation You will be joining a fast paced, call centre type environment, handling many calls per shift and will be pivotal in making successful transplants happen.
Main duties of the job
In this role your responsibilities will include:
1. Communicating - Handle incoming and outgoing calls with clinical teams, labs, and transplant centres staff both nationally and internationally, in a clear and professional manner.
2. Recording information relating to organ offering on national IT systems quickly and accurately.
3. Coordinate logistics, including arranging transport for organs and specialist teams.
4. Coordinate with transplant centres in relation to registration of urgent patients awaiting transplantation, capturing and recording transplant outcome information and removing patients from the waiting list following transplantation.
5. Coordinate with research studies around placings organs for research where they have been deemed unsuitable for transplantation.
6. Acting as the onsite emergency contact during out of office hours for the Organ Donation and Transplantation teams.
You will be required to take part in a rota to support 24/7 working. Shifts include day, night, weekend and bank holiday. You will receive notice in advance of the shifts and on-call to be covered.
About You
Qualifications and Training
7. Equivalent experience in a similar role or NVQ Level 4
8. No clinical or medical background required
Experience and Knowledge
9. Experience of working in a busy office environment, handling conflicting deadlines and priorities
10. Experience of working in an administrative role
11. Experience of working with Information Technology using Microsoft Office packages (Word, Excel and PowerPoint)
12. Experience of using IT systems to produce reports and correspondence which are timely, professional and accurate