Salary: £30,000 - 30,000 per year Requirements: We are looking for someone with strong customer service skills and excellent communication abilities. You should have experience with Windows Server, Active Directory, MS Office, VMware Horizon, and remote support tools. An ITIL Foundation qualification or equivalent experience is preferred. You must also possess the ability to work in a fast-paced, agile environment. Responsibilities: As an IT Service Desk Analyst, you will provide 1st and 2nd line IT support through phone, email, and face-to-face interactions. You'll be responsible for logging and tracking IT issues, ensuring your colleagues receive timely updates. Your role will involve troubleshooting and resolving technical problems efficiently across various systems. Collaborating with 3rd line support and external suppliers will be necessary when needed. Additionally, you will assist with onboarding new starters and managing their system access, while ensuring IT security and confidentiality are maintained at all times. Technologies: Active Directory Support ITIL Security VMware Windows More: Join Key Group, a market-leading financial services company, as we help people unlock a better retirement. Since 1998, we have been one of the UK's leading later-life lending specialists, providing expert advice and innovative solutions for our customers. At Key Group, our people are at the heart of what we do, and we foster a collaborative and supportive culture that allows you to develop your skills and grow your career. We offer a competitive salary of up to £30,000, along with 23 days of holiday plus bank holidays, which increases with service. Additional benefits include a holiday purchase scheme, a Well-being Day, a Charity Day, a Tier 1 pension (5% Employee, 8% Employer), Simply Health & Life Assurance, and a supportive and innovative workplace where you can thrive. If you're ready to take the next step in your IT career, we encourage you to apply and be part of a team that values innovation, collaboration, and career growth. last updated 8 week of 2026