Serco Limited
Title: Data Administrator Apprentice
Location: West Bromwich
Working Week: 37 hours per week, Monday – Friday, 09:00 – 17:00
Salary: £19,292.91 per annum plus benefits & 25 days annual leave
Apprenticeship Qualification: L3 Business Admin
Serco have a fantastic opportunity for a Data Administrator Apprentice to join the Restart team based in West Bromwich.
In this role you will support the Serco Employment Skills and Enterprise Quality & Compliance Team to ensure the accurate transfer of data to and from DWP and Serco systems following compliance testing, whilst completing Serco’s Level 3 Business Administration Apprenticeship.
We are looking for someone with excellent organisational skills, exceptional attention to detail, confident in providing excellent telephone-based customer service and will be able to input data at speed and with a high degree of accuracy.
Day to day you’ll be involved in:
- Processing of key referral, programme start and payment data via the PRaP system
- Transfer of data between Serco systems and PRaP while maintaining data integrity
- Identification, investigation and resolution of data processing errors, escalating to the Data Team Leader where necessary.
- Completion of quality and compliance testing on key programme milestones and evidence to support contractual and regulatory requirements.
- Support the wider Quality and Compliance Team in maintaining contract compliance by ensuring accuracy of data submission within contractual timeframes
What you need to do the Apprenticeship?
Essential
- 5 GCSE (A-C/9-4) including English and Maths
- Good IT skills with particular emphasis on MS Excel and MS Office 365 software
- Strong communication skills, both written and verbal
- Excellent interpersonal skills, with the ability to work across a number of work streams
- Confident to communicate through a variety of media with internal and external stakeholders
- Use own initiative and work independently
- Demonstrate a flexible approach to work
- To meet the eligibility criteria for the apprenticeship, candidates must have been a UK resident for at least 3 years
Desirable
- Understanding of DWP/welfare to work market environment
- Experience of working in a compliance environment ideally within the Employability sector
- Experience of CRM based systems
What's in it for you?
- Onsite learning is paid, and completely transferable, full training and support is provided to help you on your pathway to a potential career
- Opportunity to gain practical experience in a professional environment
- A chance to work with a supportive and experienced team
What Serco offers:
- Salary: Competitive salaries with annual reviews.
- Pension: Up to 6% contributory pension scheme.
- Holidays: 25 days' annual leave plus bank holidays.
- Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
- Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
- Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
- ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
- Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
- Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .