What you will be doing:
1. Be responsible for contract delivery, ensuring compliance and performance standards are met. Building and championing strong executive-level relationships with
2. NHS clients to ensure sustained growth and contract retention
3. Developing and implementing tailored account strategies, aligning client needs with internal goals and resources.
4. Monitoring and resolving any contract performance issues to deliver exceptional client satisfaction.
5. Actively contributing to sales campaigns, promoting the adoption of new services and collaborating with internal stakeholders.
6. Leading contract renewals, discovering opportunities to cross-sell services, and driving new revenue streams.
7. This will be an individual contributor role leading engagement across a portfolio of NHS provider clients
What you will bring:
8. Demonstrable experience in client partnership at a senior level, within a BPO or public sector organisation.
9. Demonstrate and understanding of working within an NHS client environment.
10. A strong background in sales, with a track record of success in driving revenue growth and managing high-value contracts.
11. Ability to influence and establish relationships with partners at all levels.
12. Experience handling multi-million and multiple year contracts for our BPO services.
13. Solid understanding of negotiation techniques and contract management standard methodologies, alongside a familiarity with applicable procurement regulation and contract law.
If you are interested in this role but not sure if yourskills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!
Employment Type: Full-time, Permanent
Location: Commutable distance to Southwest of England client sites
Security Clearance Level: DBS
Internal Recruiter: Rachel
Salary: up to £80,000 per annum (depending upon experience and development needs)
Benefits: SIP Bonus scheme, £6,600 car allowance, 25 days annual leave with the option to buy additional days, private medical, life assurance, pension, and generous flexible benefits fund