The successful candidate will be providing first line IT support to internal users across SCG, acting as the initial point of contact for all IT related queries and issues.
Responsibilities:
* Providing first-line IT support to internal users, acting as the first point of contact for IT queries, issues, and requests.?
* Logging, categorising, and prioritising tickets accurately according to defined processes.
* Resolving first-line issues where possible, escalating to Second Line Service Desk or other teams when?required.
* Supporting the wider Service Desk team in ensuring the Service Desk operation is fit-for-business and delivers high-quality support.?
1. Assisting?...