Posted: 8 June
The role
We're on the lookout for a Customer Experience Coordinator to join us at our brand-new Feltham surgery. This is a fantastic opportunity to join a friendly, well-established veterinary group and play a key role in launching an exciting new surgery dedicated to delivering exceptional care to pets and outstanding service to their owners.
What we are looking for
We're looking for a customer service superstar who can help create a positive, welcoming, friendly and efficient environment for our customers and their pets.
As one of the first faces our customers will see, you'll have a huge impact on their experience with us. Whether you're greeting a nervous new puppy owner, helping a long-standing client, or answering questions over the phone, you'll ensure every interaction leaves a lasting positive impression.
Previous customer-facing experience is essential, and experience within hospitality, retail, healthcare or a service-led environment would be advantageous.
The role is 40 hours per week and will include a 1 in 4 weekend rotation
A different kind of reception
At The Pet Vet, we've adopted a deskless reception model, creating a more personal and engaging experience for our customers.
Rather than sitting behind a traditional reception desk, our Customer Experience Coordinators actively welcome customers and their pets into ...
