Role: FM / Helpdesk Scheduler Location: Beeston, Nottinghamshire Rate: c£14ph PAYE Hours: 8am - 5pm Monday to Friday Duration: Temp to Perm MAIN PURPOSE OF FM SCHEDULER: The Scheduler will be responsible for managing incoming calls, workforce planning and reactive maintenance work coming through from external clients. Reporting to the Contract Managers, to work as part of the Contract Management Team, carrying out the duties below. FM SCHEDULER DUTIES & RESPONSIBILITIES: * Scheduling work across the stated contract * Reacting to emergencies raised by the client and overseeing engineer's attendance * Plan efficiencies of location and response time improvements * Schedule PPM's / WAF's to Subcontractors. * Taking ownership of workload daily * Diagnose technical abilities and fault reported to determine "P" code is correctly applied. * Handling customer complaints or queries via telephone, email or letter. * Manage completion of PPM's on Maximo. * Manage completion of reactive tasks on Maximo. * Control and issue engineer's uniform. * Production of monthly performance report. * Management of Contract performance schedule. * Chasing subcontractors' reports/schedules * To achieve the teams agreed performance targets and ensure that SLA's are met FM SCHEDULER SKILLS & KNOWLEDGE: * IT Knowledge: o MS Office o CAFM Systems ESSENTIAL FM SCHEDULER EXPERIENCE: * Previous ...