Job Title: Senior Client Accounts Assistant
Location: Stirling Ackroyd Byfleet Headquarters
Brand: LRG
About Us:
LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 300 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.
Job Summary and key responsibilities
Key Responsibilities:
* Support and opportunities
o Act as first escalation point for complex queries/supporting the team.
o Handling of more complex queries from property managers and branches where required.
o Mentoring of Accounts Assistants and providing guidance support and advice for their personal development and growth
* Procedural/departmental processes.
o Provide the Team Leader with the support to manage KPI’s, identifying improvements/efficiencies, supporting with recruitment, 121’s and training.
o Timely completion of any required reporting.
o To review balances on Reapit and ensure system is kept clean
* Daily tasks:
o To carry out any other tasks or projects as deemed appropriate within the main purpose of the role.
o Reviewing landlord and tenant ledgers/accounts.
o Complete a daily bank reconciliation and client account reconciliation on Reapit
o Manage the credit control process of relevant invoice categories
What are we looking for:
* Experience within a property or client accounting related role (3 year minimum).
* High levels of numerical competency, able to make accurate calculations, and to explain them to clients in simple terms.
* Ability to build and maintain relationships with the property managers & branch staff.
* Strong attention to detail and consistently delivering high levels of accuracy, Ability to prioritise workloads under pressure.
* Organised and punctual.
* Solutions focused, able to identify and implement proactive solutions for the benefit of the client, preventing escalation and delivering an excellent client experience.
What we can offer you:
* Proven track record for career growth and advancement within the company
* Market leading training and ongoing professional development
* Supportive and collaborative team environment
Benefits:
* Competitive base salary
* Quarterly and yearly awards
* Salary sacrifice pension scheme
* Generous Holiday allowance, increasing by 1 day per year based on service with the option to purchase an additional 5 days holiday per year
LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.
LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.