Delivery Operations Analyst | Mid-Level | Full time
Salary: £30,000 - £32,500 (depending on skills and experience)
Are you an experienced Life Claims Assessor with an appetite for providing excellent customer service and supporting vulnerable customers when they need it most? If so, consider this your next career opportunity. We pride ourselves on being innovative, customer-focused, and committed to making a positive difference to our policyholders.
As a Life Claims Assessor, you will make fair and balanced claims decisions within industry guidelines and our client's life claims philosophy. Speed and quality are essential, using the appropriate evidence necessary.
You will have daily contact with customers, intermediaries, and service providers both in writing and on the phone.
What we expect from you:
* Manage Individual Protection claims from notification to final settlement within an agreed authority level and service standards.
* Assess claims in line with the client’s claims philosophy and policy terms.
* Communicate with members, clients, doctors, service providers, intermediaries, reinsurers, and FOS as needed:
o Obtain additional information regarding claims
o Explain claims requirements and decisions
o Resolve appeals and complaints
* Build and maintain relationships with intermediaries and service providers.
* Contribute ideas for continuous improvement of the claims process to ensure innovation and forward-thinking.
* Collaborate with teams like Group Claim Assessors, Underwriting, Actuarial, and Client Services to understand the business and promote best practices.
Key requirements:
* Recent experience assessing claims for Life underwritten protection products.
* Excellent interpersonal and communication skills.
* Well-organized with the ability to handle multiple tasks simultaneously.
* A proactive 'can-do' attitude and commitment to delivering excellent customer service.
Location: London
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