Nationwide
£70,000 Per Annum
We arelooking for an experiencedDirector of Operations to lead and oversee theorganisationsnational operations, ensuring the highest quality of service delivery and full compliance with all contracts. This role is to support the front-line teams, push for continuousimprovementanddrivePOhWERto grow. The Director of Operations will provide strategic leadership and share clear directions across theorganisationto achieve our goals.As a member of the executive team, you will support set organizational strategy, lead operational improvement and credible operational leadership to the CEO, Board ofTrusteesand external stakeholders.
You will be leading the operational performance ofPOhWERsservices nationwide, to ensure the standard is consistent with our expectations, effective performance management and successful contract delivery which aligns with our financial targets. Provide national leadership of allPOhWERsserviceswith a solid performance against KPIs as well as ensure adherence to organizational governance frameworks, supporting their development and improvement.Your goal must be to embed a culture of reflective practice, continuousimprovementand ongoing professional development. Lead to the resolution of complex complaints and act as a senior representative forPohWERat strategic meetings with partners,commi...