Our client is a long-established HVAC contractor delivering installation, maintenance and service solutions across the South. With a strong regional presence and established client base, they provide both planned and reactive support across a wide range of commercial environments.
They are now seeking a Service Manager to lead HVAC service operations across London and the South. This is a senior operational role responsible for managing field-based engineers, overseeing maintenance contracts, ensuring statutory compliance and maintaining key client relationships, while driving service performance, operational efficiency and sustainable growth across the region.
Key Responsibilities
* Lead, manage and develop a team of HVAC service engineers
* Oversee delivery of planned preventative maintenance (PPM) and reactive works
* Manage scheduling, resource planning and engineer utilisation
* Monitor KPIs, service performance and contract profitability
* Act as the main point of contact for key accounts across London and the South
* Support contract renewals, variations and identify growth opportunities
* Work closely with projects and operations teams to ensure seamless delivery
* Maintain high standards of customer satisfaction and technical quality
Skills & Experience Required
1. Strong tec...