A leading food delivery service in Manchester is hiring a Senior Agent for its Global Escalations team. This hybrid role focuses on managing complex customer complaints and ensuring timely resolutions in compliance with regulations. Candidates should have experience in a similar role and possess strong communication, negotiation, and analytical skills. Fluency in English and French is essential. The position demands a proactive approach to problem-solving and a commitment to delivering exceptional customer experiences. #J-18808-Ljbffr