Inbound Customer Service Advisor, Loughborough
This role is based in Loughborough, United Kingdom, within the Customer Service category. EU work permit is required. The position involves handling inbound calls from customers interested in purchasing tech products through the website.
Job Details
Post date: 02.05.2025, Expiry date: 16.06.2025, Job reference: 758e02ef494b, Job views: 3
Job Description
As an Inbound Sales Advisor, you will take approximately 40-50 calls daily, understanding customer needs, closing sales, building the customer's basket (including services), and guiding them through the sales process. The role includes two weeks of training (09:00 - 17:30).
Working hours are Monday to Friday between 08:00-20:00 in 8-hour shifts, with one weekend every two weeks from 09:00-17:30.
Key Responsibilities
* Managing inbound calls from clients/customers.
* Exceed sales expectations.
* Explore customer needs and recommend suitable products and services.
* Guide customers through the sales journey, keeping them informed.
* Build long-term customer relationships.
* Deliver excellent customer service.
* Maximize upselling opportunities while providing informed choices.
There is an uncapped commission structure.
Key Skills
* Excellent customer service commitment.
* Experience in customer service, ideally in a contact centre.
* Strong communication skills.
* Drive to exceed sales targets.
* Flexibility and adaptability.
* Passion for customer satisfaction and tech products.
* Previous sales experience is desirable.
* IT literacy and ability to navigate multiple systems efficiently.
This role requires a Clean DBS check, which applicants must support. Full training will be provided. To apply, submit your CV, call 01509 213000 (ask for Michelle), or email us.
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