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Customer services advisor

Slough
Halfords
Customer service advisor
Posted: 13 September
Offer description

Overview

Love all things motoring and cycling? Great with customers? Your knack with customers and boundless enthusiasm for cars and bikes is what will lead you to success in this role. We have training in place to get you the skills you need – you’ll be delivering market-leading standards of service.


Base pay range

* Age 21+ £12.84 per hour
* Under 21 £10.63 per hour


Responsibilities

* You’ll soon be working on customers’ vehicles in our car park and on bikes in-store, helping us wow every customer.
* This role delivers a wide range of fitting services, including car parts fitting, technology fitting, cycle building and cycle servicing.
* Develop your practical problem-solving skills alongside your ability to work quickly and efficiently.
* Deliver market-leading standards of service and tailor your approach in a customer-focused sales environment.


Qualifications

* Experience of delivering great customer service, ideally in a retail sales environment
* A proactive approach to helping customers and understanding their needs
* Problem solving skills
* Availability to work on a rota basis, including weekends


Ideally you’ll also have the following

* Some knowledge and skills in car parts fitting and cycle repair
* Some experience of working towards and achieving sales targets


Benefits

* Store discount, with 25% off most products across Halfords and Tredz
* Employee discount, with up to 50% off your garage bills at Halfords Autocentre
* Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
* Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
* Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
* Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
* Life Assurance
* Uniform
* Option to join our Sharesave scheme: save to purchase shares at a 20% discount
* Cycle to Work scheme
* Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
* Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.


Seniority level

* Entry level


Employment type

* Full-time


Job function

* Other


Industries

* Retail
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