Overview
William Hill are hiring for a Specialist Customer Care Advisor - Inbound Telephony in Glasgow, Scotland. This role focuses on delivering excellent customer service in a retail betting environment, fostering relationships with customers and supporting shop operations.
Responsibilities
* Welcoming customers with a friendly face
* Processing bets and assisting with customer queries
* Helping customers by demonstrating how to use betting terminals
* Building relationships with customers and providing excellent customer service
* Championing safer gambling at all times
* Supporting managers with shop displays and opening/closing activities as required
Working Patterns
* Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
* Shifts are devised on a rota basis and may include evening and weekend work
What’s in it for you?
* Working hours: a range of full and part-time hours on offer
* Annual Pay Review & Bonus Scheme: base salary reviewed annually with eligibility for an annual performance bonus
* Holiday entitlement: 28 days holiday annually (pro rata)
* Paid birthday day off: an extra paid day off for your birthday within your birthday month
* Subsidised travel: discounted or free Zone 1-6 Oyster card for roles based in London (location dependent)
* Pension plan: pension contributions matched to 4%
* Perks and discounts: discounts in high street shops, cinemas and holidays
* Training and development: opportunities for career development and progression
What do you need to be successful?
* Age 18+ (legal requirement)
* Passion for delivering great customer service
* Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
What happens next?
After you apply, our Talent Acquisition team will review your application. If successful, you’ll receive an email with a link to complete an online assessment via HireVue. Successful candidates will then be invited for an interview.
Who are we?
We’re William Hill, part of evoke. With over 1,300 shops across the UK, we’ve been a fixture on the UK high street since 1966. Our Retail team sits at the heart of the high-street experience. Our culture is built on trust and belonging, encouraging teams to work in a way that suits them while we win together.
More About Evoke
We’re a business that embraces change and progress. Evoke is the new name for 888 Holdings, bringing together William Hill, 888 and Mr Green under one brand. We’re investing in people to develop their strengths and build rewarding careers.
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