DNA Recruit is working with a fast-growing, Lead Generation Agency to appoint a senior operational leader who will take full ownership of the day-to-day performance and delivery of the agency. Working closely with the Managing Director, this role will play a critical part in driving operational excellence, client retention, team performance and sustainable, profitable growth. About the Role: As Managing Partner, you will lead the operational engine of the business, with clear accountability for performance, KPIs and client outcomes across the agency. You will ensure consistently high standards across delivery, people, clients and commercial results. Key responsibilities include: Owning and optimising the end-to-end delivery model across all client accounts, with a strong focus on performance and retention Ensuring client work consistently meets agreed KPIs, SLAs and commercial expectations Providing senior oversight, strategic input and escalation support on key accounts where required Leading, coaching and developing the senior leadership team to drive accountability and results Building and embedding clear performance frameworks for teams, aligned to client success and retention Creating a culture of ownership, clarity, delivery excellence and continuous improvement Owning key commercial levers including forecasting, margin management, capacity planning and utilisation Overseeing billing accuracy, operational efficiency and bonus governance Using data, performance metrics and client insight to inform decision-making and operational priorities Partnering with senior leadership to evolve services, delivery frameworks and scalable ways of working Leading teams confidently through periods of operational, structural and cultural change Skills and Experience Required: Senior leadership experience within lead generation, performance marketing or agency environments Proven track record of leading multi-client operations with clear accountability for performance and retention Strong commercial ownership, with experience improving margins, efficiency and delivery outcomes A credible, confident people leader with experience building stable, high-performing and high-retention teams Highly comfortable working to KPIs, targets and performance metrics Experience driving change, scaling services and embedding new operational processes Calm, solutions-oriented, commercially minded and data-driven Salary: Up to £90K Bonus Benefits Location: London (hybrid) Job Reference: 205486 DNA is committed to promoting a diverse and inclusive community and welcomes applications from candidates of all backgrounds. Although we try to respond to all applications, unfortunately, due to the high number we receive, we are unable to respond to all of those who are unsuccessful. We offer up to £250 in vouchers for any referrals who pass their probationary period, so if you know anyone who might be interested please forward the link to the job advert to them. Be the first to know about our latest roles by following us on LinkedIn, Twitter and Facebook. DNA Recruit deliver dynamic recruitment, search and talent solutions and provide insight, knowledge, and credible introductions necessary for client-side and agency roles. Areas we specialise in New Business, Account and Project Management, Strategy and Planning, Events, Experiential, Creative and User Experience Design, Technology, Product, Marketing and Data roles in permanent, contract and freelance recruitment, search and selection, talent advisory and consulting across the UK and globally.