Overview
As a Customer Team Leader, you’ll lead a small team in a fast‑paced Co‑op store, delivering essential services such as post office, bakery, online support or home delivery. You’ll keep shelves stocked, support sales, engage with the community and champion Co‑op membership while contributing to local charities.
Responsibilities
* Own the day‑to‑day running of the store by leading the team on your shift.
* Motivate, coach and support the team to deliver great service and efficient operations.
* Work hands‑on on the shop floor and tills, and in our in‑store bakery, supporting daily operations and setting the pace for Customer Team Members.
* Support store performance through merchandising, stock accuracy and HR processes.
* Champion Co‑op through community engagement and membership growth.
Qualifications & Experience
* Passion for people and leadership.
* Ability to work flexibly and lead by example.
* Skills in retail, merchandising or team management (experience not essential).
* Must be aged 18 or over to authorise age‑related sales.
Working Pattern
A mix of opening, closing and mid‑day shifts, including at least two evening shifts and one weekend shift (Friday after 6pm, Saturday or Sunday). The role includes working in our in‑store bakery.
Benefits
* Full training and career development resources.
* 30% discount on Co‑op products in store.
* Flexible access to pay as you earn it.
* Up to 10% pension contributions.
* 36 days of holiday pro‑rata, including bank holidays.
* 24/7 access to GP appointments and a colleague support programme.
* Cycle‑to‑work scheme.
* Wagestream – a money‑management app that gives you access to a percentage of your pay as you earn it.
* Services to support physical, mental and financial wellbeing.
Success Profile
* Driving Innovation.
* Forging Relationships.
* Co‑operation.
* Inspirational Communication.
* Supporting Change.
Culture & Support
We are an organisation that puts people and communities first. We support a great work‑life balance and provide support if you experience abuse or harassment in the workplace. Your manager will empower you rather than solve all problems.
#J-18808-Ljbffr