Manage catering onsite service in accordance with ARAMARK’s standardized program to meet or exceed client expectations, while staying within established budget guidelines.
Job Responsibilities
1. Assist the account manager with establishing and organizing the implementation of the ARAMARK Environmental Services program in accordance with ARAMARK standardized procedures. Carry out the standardized ARAMARK work.
2. Manage catering service routines during mealtime to ensure smooth operations. Make improvements according to operational objectives.
3. Manage crew scheduling, shifts, and attendance to ensure full support and good service during mealtime.
4. Continuously improve working efficiency and service quality.
5. Conduct safety training to enhance safety awareness and provide a safe workplace.
6. Manage inventory, tools, materials, and assets; ensure the safety and cleanliness of tableware and environment.
7. Maintain good internal communication and collaboration, focus on problem-solving to ensure smooth operations.
8. Establish effective communication with clients, meeting or exceeding their requirements.
9. Conduct training sessions to improve service skills and capabilities; maintain good working journals and handover checklists.
Qualifications
1. Education: College degree or higher.
2. Work Experience: At least 2 years of onsite managerial experience in the catering industry; experience in large-scale property companies, five-star hotels, or customer service management is preferred.
3. Vocational Qualifications: Familiar with catering procedures and standards; knowledgeable about professional service systems and operations.
4. Computer & Language Skills: Proficient in MS Office (Excel, Word, PowerPoint); good command of English.
5. Competencies: Customer service orientation, good communication skills, strong teamwork spirit, ability to work under pressure, problem-solving skills, flexibility, integrity, high sense of responsibility, enthusiasm, professionalism, and a drive for excellence.
About Aramark
Northern Europe - Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
Northern Europe - About Aramark
Aramark is a leading service and solutions provider in Northern Europe, supporting clients in food, facilities management, property services, and retail solutions. We believe a career should develop your talents, fuel your passions, and empower your growth. Learn more at http://www.aramarkcareers.com
All applications will be treated confidentially. Aramark Northern Europe is an equal opportunity employer.
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