Endeavour House/Grafton House, Russell Road, Ipswich £30, 559 - £33,336 per annum (pro-rata) 18.5 hours per week Fixed term (1 year) Warm Homes Healthy People is a Suffolk wide fuel poverty support service hosted by East Suffolk Council. The service has been awarded funding to support Ipswich Borough Council deliver increased support for low income/fuel poor households in the Ipswich Borough Council area. East Suffolk Council is an exciting place to work, delivering essential local services and making a real difference to a quarter of a million people across East Suffolk. We are very excited to have this opportunity to support Ipswich residents and have an opportunity to join East Suffolk Council's Private Sector Housing Team as an Ipswich Community Energy Officer. Your role: The key purpose of this role is to promote and deliver Warm Homes Healthy People services to eligible residents of Ipswich with a focus on supporting the more vulnerable residents. You will support residents through the complexity of grant applications and evidence gathering to ensure they do not miss out on significant grants which deliver warmer homes that are cheaper to heat. You will assess each vulnerable client and determine what support they need to navigate the system and provide this in the form of home visits, contractor liaison, evidence gathering and linking with other services to facilitate a wraparound support network to ensure as far as it is reasonable that when the job is completed the client has a safe home environment. You will be required to visit residents at home and will need to be able to assess their living conditions to identify the other support services they may be able to access to improve their quality of life. With their consent you can then make appropriate referrals and be a point of contact for partners. Warm Homes is a member of the Suffolk Information partnership which will facilitate referrals. You will be a key member of the WHHP team and will also need to be able to assist with the range of administrative tasks required to be carried out. What you will need: We are looking for someone with extensive experience in a customer facing environment and working knowledge of the benefits system and basic domestic energy efficiency. You will be able to work flexibly as part of a team and have a caring and empathetic approach when dealing with the personal circumstances of vulnerable clients. This is a role for someone who wants to make a difference, enjoys being part of a team and enjoys a challenge. If you think you have what it takes to be successful in this role, even if you don’t meet all of the essential requirements, please apply. We would appreciate the opportunity to consider your application. Why work for us? East Suffolk Council is a great place to work and there are lots of benefits our employees can access. To find out more about why we are so proud of East Suffolk Council, take a look at our video and hear why our employees think it is such a great place to work (YouTube). Here are some of the main benefits: Generous leave entitlement (equivalent to 25 days a year, increasing to 31 days after 5 years’ service, plus bank holidays) Local government pension scheme Flexible working arrangements Learning and development tailored to your role A wide variety of staff support networks including access to health and wellbeing initiatives and programmes. Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services. Find more information about what we offer in our benefits brochure (pdf). The majority of our teams are working in an agile way, with a mixture of home and office working, depending on individual preferences and service requirements. If you wish to discuss how that might impact your working arrangements if you were the successful candidate, please contact the recruiting manager listed at the bottom of this advert. For more information For an informal discussion regarding this post, please contact Gary Crockett on 07860916504 Closing date: 28 July 2025 Interviews: w/c 4 August 2025 How to apply Step 1 - Read the advert and the Job Description and Person Specification (docx ) Step 2 - Complete the Supporting Statement template (docx). Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Please use the template provided (other formats will not be accepted). Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted. For more information, check out the How to Apply section of our Career Site (URL). East Suffolk Council is an exciting place to work and a great place to make a real difference to people’s lives, delivering vital services to a quarter of a million people across East Suffolk. We hugely value our staff and know that in order for us to remain successful, it is essential for us to recognise talented employees, developing and retaining them within the organisation. We are therefore committed to investing in our staff and providing first-class support to ensure a positive culture and rewarding careers. To find out more about why we are so proud of East Suffolk Council and to hear why our employees think it is such a great place to work, take a look at our video. https://www.youtube.com/watch?v=TSWedQksWt0