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About Our Client
A large parking cooperation based in Crawley.
Job Description
* Lead and energise the site teams to deliver operational excellence across all areas of the operation. To maintain security, customer satisfaction, team management, fleet compliance and maintenance, and site standards.
* Ensure timely fulfilment of operational requirements, including staffing, vehicle allocation, vehicle return, transfer bus schedule, and maintenance. Focus on customer journey.
* Maximise productivity and reduce costs through review of processes and regular analysis of customer arrival and departure patterns.
* Handle customer escalations both in-person and over the phone. Be confident in CCTV review and customer interaction.
* Conduct thorough vehicle checks of our bus fleet at the start of each shift and report any issues to the Transport Manager.
* Provide coaching, training, and development opportunities for the team to ensure compliance with company policies and procedures, supporting colleague growth and development, and ensuring a solid succession plan.
* Create and manage staff schedules, handle holiday requests, and manage team requests fairly and practically.
* Develop and uphold operational policies and procedures, ensuring staff adherence and training.
* Oversee performance management, appraisals, and disciplinary procedures, including having difficult conversations to support effective resolutions.
* Guide returning staff through the completion of Return to Work processes, actively supporting their well-being and providing essential resources and referrals to relevant support services. Lead by example and act swiftly when measures are off track.
* Ensure compliance with health and safety regulations, making recommendations for continual improvement.
* Take responsibility for site inspections, ensuring cleanliness and appropriate stock levels are maintained. Be visible across the entire site, supporting all functions daily. Work closely with all teams to seek ways to support and improve routines.
* Manage multiple priorities while maintaining high standards and working efficiently.
* Fulfil all duties in accordance with company policies, especially the Health & Safety policy.
* Flexibility across all areas of airport parking operations is required.
The Successful Applicant
* Consistently exceeds goals, delivering high-quality results with attention to detail and minimal errors.
* Anticipates challenges and proactively addresses them, finding efficient solutions to improve outcomes.
* Inspires, motivates, and coaches teams to achieve top performance and continuous improvement.
* Builds strong relationships, resolves conflicts, and contributes innovative ideas.
* Plans ahead to address team challenges and implement effective solutions.
* Delivers exceptional service, exceeding customer expectations and fostering loyalty.
* Acts as a role model in customer interactions, driving service excellence.
* Seeks continuous opportunities to improve processes, quality, and performance standards.
What's on Offer
* Attractive pay, reviewed annually.
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