Job Description
We are seeking an enthusiastic and detail-oriented Account Manager to join our team in Crewe, United Kingdom. As an Mid-Market Account Manager at our organization, you will play a crucial role in understanding customer needs, analysing data, and fostering strong relationships to drive business growth and customer retention.
* Oversee customer growth, training, and development of best practices to drive business value and return on investment
* Analyse and explore data from various CRM systems to understand the drivers behind customer account closures
* Serve as the primary point of contact for assigned accounts, providing excellent customer service and support
* Conduct regular check-in calls and account reviews to assess and track customer satisfaction levels
* Managing a portfolio of 300 customers.
* Identify and mitigate churn risks through proactive outreach campaigns
* Recognize and capitalize on upsell opportunities when applicable
* Collaborate with internal teams to ensure customer needs are met efficiently
What do we expect of you?
* Proactive team player with innovative ideas to inspire client loyalty and adoption
* Strong interpersonal skills and experience initiating and building positive relationships
* Commercial acumen with good track record of similar roles responsibilities with significant commercial results
* Strong organisational and time management skills with the ability to manage multiple projects simultaneously
* Ability to function in an extremely high volume, forever evolving new business environment while always maintaining a smile and positive disposition
What can you expect of us?
* A friendly culture that mirrors our proposition to our customers.
* A fast-growing organisation that defines itself as being agile and innovative
* A drive for continuous improvement, which you will be empowered to get behind from day one.
* A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
And of course, you will be compensated competitively, with a good range of core benefits and bonus potential.
Additional Information
#CR
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Still Curious?
If you feel we are a good match for each other, you can apply online now!
If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via talent@radius.com .
Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.
We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.
We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.
Note to recruitment agencies:
We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.
PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.