Are you interested in working for a Swiss luxury brand known for their pioneering cellular anti-aging therapies? then the La Prairie Counter in Harvey Nichols, Knightsbridge might be of interest to you. As part full time La Prairie Beauty Consultant working 3 days a week, you will be our Maison Ambassador. Ensuring a truly exceptional, personalised luxury skincare service. You will build meaningful, long-lasting relationships with our discerning clients, create carefully curated experiences, and embody the highest standards of elegance and etiquette.
Main Accountabilities:
1. Make informed business decisions aligned with brand values and ambitions.
2. Achieve sales objectives through both client retention and new client acquisition, with a focus on High Net Worth Individuals and VIPs.
3. Cultivate strong business relationships across the store, particularly with Personal Shoppers, Concierges, and other key partners.
4. Ensure retail excellence, maintaining impeccable housekeeping and point-of-sale standards at all times.
5. Create deep client connections, understanding individual needs to build trust and loyalty.
6. Proactively introduce and recommend tailored products, providing a truly personalised 1:1 luxury experience.
7. Engage and nurture relationships through La Prairie’s clienteling tools and systems.
8. Demonstrate expert product knowledge, confidently conveying the brand’s heritage, scientific innovation, and skincare benefits.
9. Deliver exceptional service by encouraging and demonstrating product application, both at the counter and within the cabin.
10. Utilise the treatment room to provide bespoke luxury facials and skincare treatments, enhancing the client experience and deepening loyalty.
Qualifications:
11. Strong retail background with a track record of achieving results.
12. A passion for beauty and skincare, with a natural affinity for luxury and a commitment to excellence.
13. Exceptional interpersonal and relationship-building skills, with the ability to deliver inspiring, authentic, client-centric service.
14. Strong business acumen with the ability to drive sales and exceed targets.
15. Confidence in networking within the store to create new business opportunities.
16. A collaborative team player, contributing positively to a diverse and high-performing team.
17. NVQ Level 3 in Beauty Therapy (desired)
In return, La Prairie offers:
18. A good salary with a new competitive commission scheme
19. 33 holiday days (including bank holidays) pro-rated based on working days
20. Generous product allocation & discount
21. Long Service Awards starting with 3 years’ service
22. Gratis of new launches
23. Contributory pension scheme – 5% employer contribution
24. Employee referral bonuses