A leading housing group in the UK seeks a Head of Customer Resolutions to manage the customer complaints process effectively. This role involves building relationships with the Housing Ombudsman and regulatory bodies, fostering a strong customer-centric culture, and ensuring compliance with guidelines. Responsibilities include managing enquiry flows, delivering on customer satisfaction targets, and preparing strategic reports for senior management. Ideal candidates will have proven leadership capabilities, a deep understanding of housing regulations, and a commitment to continuous improvement.
#J-18808-Ljbffr