We're looking for a Support Analyst to join our Transportal team based in Basingstoke. In this role, you'll collaborate closely with our development team to ensure software meets specifications, troubleshoot applications, and provide insightful feedback. Your analytical skills and ability to communicate effectively will be key to success.
Location: Basingstoke
Hours: 12 Month Fixed Term 40 hours per week - some flexibility on hours available if desired, just let us know when you speak to us
Salary: £27,000 - £33,000 + benefits
We are unable to offer certificates of sponsorship to any candidates in this role.
What will you be responsible for?
As a Support Analyst you'll be responsible for troubleshooting software applications and documenting your findings clearly.
Your day to day will include:
* Troubleshoot software problems, diagnose and solve software Incidents and/or problems
* Incident and problem management
* Work to SLA thresholds for incidents, requests and problems
* Researching new technologies and analysing their potential impact on delivery
What are we looking for?
This role of Support Analyst is great if you have:
* Experience within IT delivery & Customer service
* Some knowledge of software and development processes
* Good organisational skills and detail-oriented mindset
Rewards and benefits
We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here .
Diversity and inclusion
Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here .
We look forward to seeing your application to join the #constructionrevolution #joinkier
#LI-MA