Overview
Are you passionate about delivering high quality customer service and excelling in resource planning? We’re looking for a dynamic individual to join our Gasway team as a Contract Administrator. This role will focus on providing exceptional service to stakeholders, clients, and customers; optimising engineer resource deployment and managing reactive planning. Working hours are Monday-Friday 8am-5pm from our Bessemer Rd. office in Norwich. Your daily activities would include acting as the primary contact for engineers, clients, and the Customer Service Team, scheduling and planning works to meet customer needs and KPIs, keeping customers and clients informed about the process, and collaborating with colleagues for successful outcomes. You would be handling administrative tasks such as maintaining legislative documentation and completion packs and other administrative tasks needed to support the team.
We also offer a full benefits package. To view details, please click here. Please make sure to check your email and spam folders regularly for correspondence. Please note applications will be reviewed on a regular basis and will only be closed upon successful appointment.
Responsibilities
* Act as the primary contact for engineers, clients, and the Customer Service Team.
* Schedule and plan works to meet customer needs and KPIs.
* Keep customers and clients informed about the process.
* Collaborate with colleagues for successful outcomes.
* Handle administrative tasks including maintaining legislative documentation and completion packs and other administrative tasks needed to support the team.
Qualifications
* Proven administrative experience.
* Strong customer service skills.
* Competent IT skills (including Microsoft Packages and Excel).
* Effective planning and organisational skills.
* High accuracy and attention to detail.
* Ability to gather and review information and recommend solutions.
Job details
* Seniority level: Entry level
* Employment type: Contract
* Job function: Legal
* Industries: Law Practice
Internal redeployment or internal applicant notices and related postings are included above for reference.
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