Date Posted:
2026-03-06
Country:
United Kingdom
Location:
Otis Vantage London, 10th Floor, Great West Road, Brentford, TW8 9AG, UK.
Role Overview: This role is responsible for managing a diverse caseload of employee relations matters, including restructuring, redundancy, and TUPE, while identifying broader ER trends across the business. Acting as a trusted expert, the position provides commercially focused and legally sound ER guidance to managers, HR Business Partners, and the HR shared services team. The role requires strong collaboration, coaching, and View Details: Job Requisition: 20153828 ER Adviser 12:13 PM 03/04/2026 Page 2 of 3 influencing skills to help leaders reach effective solutions and understand potential risks. It also involves maintaining up‑to‑date knowledge of employment legislation, contributing to ER toolkits and process improvements, and supporting consistency and self-sufficiency across the organisation. Additionally, the role leads ER training sessions, supports formal hearings, and fosters constructive relationships with the recognised Trade Union. On a typical day you will: A typical day in this role involves managing a range of ER cases from field engineers, technical teams, and office-based employees, ensuring fair and consistent handling of issues across a fast‑paced operational environment. You’ll spend time advising managers on complex matters such as attendance, conduct, restructures, and TUPE, offering practical solutions that balance commercial needs with legal compliance. Collaboration is key, so your day often includes working closely with HR Business Partners, coaching managers, and supporting formal meetings or hearings. You may also contribute to updating ER toolkits, reviewing policies, and maintaining strong working relationships with the recognised Trade Union to support smooth daily operations. This role requires an experienced HR professional with a good level of autonomy to set out their own case work, plan out resources needed to support managers. As well as be able to travel to support the organisation nationwide. What You Will Need to be Successful: • Broad and in depth understanding and application of UK employment legislation to the business context • Minimum of 2 years’ experience in a primarily ER based role • Experience of managing a challenging ER case load in a multi-site business • Evidence of ability to communicate and influence at all levels in a business including at a senior management level • Excellent computer skills (Word, Excel, Power Point, Teams,) • Experience of operating in a unionized environment Qualifications: • CIPD Qualified or equivalent experience Apply today to join us and build what’s next!
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click .
Become a part of the Otis team and help us #Buildwhatsnext!
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