Job Title: Operational Support Assistant
Reports to: Planning & Operational Support Manager
Location: Northampton (remote)
Contract: Type: 4 days a week/30hrs Contract
Rate: £19 - £21
We're looking for a highly organised and proactive Operational Support Assistant to join our team and help keep our services running smoothly behind the scenes, with remote working and a 4-day working week!
Main Purpose of the Role:
Manage supplier invoices and materials payments
Handle credits for incorrect or missing goods
Provide admin support for internal systems (e.g. Service Connect, Orchard)
Organise vehicle repairs, servicing, and assign vans to operatives
Support with customer feedback, complaints, and queriesKey Responsibilities as Operational Support Assistant:
Finance & Invoicing:
Match supplier invoices with orders and deliveries
Sort out payment disputes with suppliers
Update finance systems and scan documents
Help raise purchase orders and check cost codes
Support with quotes, variations, and finance reports
Administration:
Be the first point of contact for fleet/vehicle queries
Book vehicle repairs and maintenance
Help manage customer feedback and complaints
Answer repair calls during busy periods
Help update job info and upload documents for void properties
Monitor dashboards and follow up on customer queries
Keep team attendance records
Help with deliveries during busy times
Assist with training documents, toolbox talks, and new starter infoWhat We're Looking For as a Operational Support Assistant:
Essential:
GCSEs (including Maths) or similar experience
Experience in a busy admin or customer-facing role
Basic finance knowledge (invoices, orders, goods received)
Good communication and time management
Strong IT skills (Outlook, Excel, PowerPoint)
Positive attitude and team player
Willing to work flexibly, including occasional evenings/weekendsDesirable:
NVQ Level 3 in Business Admin (or similar)
Experience in a property repairs or housing role
Knowledge of Orchard and Service Connect systemsOther Info:
You'll need to follow data protection, health & safety, and equality policies
You may be asked to help with other tasks from time to time
Some evening or weekend work might be requiredFor more information either apply below or get in contact with Lily on (phone number removed)