Customer Service Advisor
Do you want to work for a company that is in The Times 26 best very big organisations to work for 2025?
We’re looking for a passionate customer service professional to complement our established team based within our Lettings Centre in Gateshead. As a Customer Service Advisor, you will provide property management and tenancy administration support services to branches, landlords and tenants.
We are looking for an outgoing, confident and driven person who will take charge of a portfolio and push for the best possible outcomes for our customers.
Benefits of a Customer Service Advisor:
1. Competitive starting salary
2. Industry leading training and development
3. Support in training towards ARLA – NFOPP qualifications
4. Starting with 23 days holiday plus additional for length of service, plus a day off for your birthday.
5. Clear career progression opportunities
6. Collaborative, rewarding and fun environment
7. Team incentives
8. Company Pension
9. Life Insurance
10. 24/7 AIG Smart Health (including virtual GP) coverage for you and your family
11. Employee discounts and Wellness programme
12. Enhanced maternity and paternity leave
Duties of a Customer Service Advisor:
13. Consult with contractors to ensure repair/maintenance works, safety inspections are carried out
14. Ensure routine and additional property visits and checks are carried out
15. Where possible and financially viable for the client, to claim for repair/maintenance work under insurance
16. Ensure that the relevant payments are instructed promptly and properly regarding contractors, deposits, and landlord bills
Skills and experience of a Customer Service Advisor:
17. Outstanding Customer Service skills
18. Detail oriented, organised and solid administration skills
19. Excellent verbal and written communication skills
20. IT literate (MS Office, internet, email systems)
Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.
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