Job vacancy - Technical Operations Engineer
Position: Technical Operations Engineer
Reference: DHacs1878
Location: Croydon
Salary: £35,000 - £45,000 per annum
Technical Operations Engineer
Working Pattern
Hybrid working four days in the office and one day working from home
Role Overview
This is a service focused proactive Technical Operations role responsible for maintaining monitoring and continuously improving a distributed Internet of Things and automated parking environment. The role has ownership of system reliability uptime and infrastructure performance across multiple live operational sites.
The role suits someone comfortable working in a multi site operational environment with strong hands on experience in infrastructure networking and Internet of Things based systems.
Role Responsibilities
1 IoT and device infrastructure management
1. Maintain monitor and optimise Internet of Things devices and hardware including cameras edge devices kiosks tablets and networking equipment
2. Manage deployment configuration and lifecycle of infrastructure across multiple sites
3. Ensure system health connectivity and performance using monitoring tools
4. Carry out preventative maintenance to reduce outages and improve reliability
5. Improve operational efficiency through automation and process improvement
2 System reliability performance and uptime
6. Monitor uptime performance and service stability across all sites
7. Perform root cause analysis after incidents and implement long term fixes
8. Work with engineering teams and suppliers on recurring technical issues
9. Support system upgrades migrations deployments and new site onboarding
3 Automated parking systems support
10. Support camera based recognition systems parking platforms payment systems and sensor driven devices
11. Troubleshoot end to end system flows from hardware through to backend services and reporting
12. Work with external partners to improve system performance and resilience
4 Operational site support
13. Provide hands on support for live operational environments
14. Identify and resolve infrastructure inefficiencies
15. Support technical delivery of new site rollouts and improvements
16. Provide guidance and support to junior team members when required
5 Asset inventory and deployment management
17. Manage procurement stock control and lifecycle planning of devices
18. Prepare configure and track equipment for deployment
19. Maintain accurate records of inventory spares and tools
20. Coordinate logistics across teams suppliers and site locations
6 Documentation compliance and administration
21. Maintain configuration records network diagrams and onboarding documentation
22. Create standard operating procedures setup guides and troubleshooting documents
23. Manage tickets and change requests using standard service management tools
24. Support compliance with security data protection and device standards
Experience
25. At least 5 years experience in IT support infrastructure technical operations or field engineering
26. Experience managing Internet of Things devices or distributed environments
27. Experience working in multi site live operational settings
28. Experience mentoring or supporting other team members is desirable
Technical Skills
29. Strong networking knowledge including IP addressing virtual private networks and troubleshooting
30. Experience with routers switches and firewalls
31. Strong understanding of Windows operating systems and system diagnostics
32. Experience with remote device management
33. Strong root cause analysis skills
34. Good documentation and asset management practices
35. Understanding of endpoint security and device compliance
Desirable Experience
36. Camera based recognition systems
37. Edge computing devices such as small form factor industrial computers
38. Parking systems or device management platforms
39. Cloud systems application programming interfaces and Microsoft 365 administration
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