We are looking for a confident and operational Assistant General Manager to support the General Manager in the day‑to‑day running of the Hope & Anchor. This is a hands‑on role for someone comfortable working in a fast‑paced service environment while maintaining high standards and supporting the team.
Key Responsibilities
Operations & Service
* Support the General Manager in delivering on budgeted performance targets
* Act as Duty Manager, taking responsibility for smooth daily operations
* Lead shifts across food, drink and accommodation, ensuring consistent service standards
* Handle guest queries, complaints and feedback promptly and professionally
* Maintain high standards of presentation, cleanliness and venue upkeep
People Management
* Support the management, motivation and supervision of Front of House staff
* Assist with staff recruitment, onboarding and training
Support rota planning and effective staff deployment
* Assist with absence management and holiday approvals in line with company policy
Lead by example during busy services
Stock, Cash & Controls
* Assist with Front of House, bar and accommodation stock control
* Support ordering, receipt and stock rotation procedures
Assist with cash handling, PDQ controls and petty cash where required
Monitor uniform and equipment usage
Sales & Revenue
* Actively support upselling across food, drink and accommodation
* Support promotional and sales initiatives to maximise revenue
* Ensure guests are informed of accommodation and relevant venue offers
Health, Safety & Compliance
Support
* Compliance with licensing, health & safety and fire safety requirements
* Ensure safety procedures are followed during all shifts
* Maintain awareness of emergency procedures and act accordingly
Leadership & Deputy Duties
* Deputise for the General Manager during periods of absence
* Support communication of standards, procedures and company expectations
* Act as an ambassador for the Hope & Anchor at all times
What We’re Looking For
* Previous experience in a supervisory or management role within hospitality
* Used to working in a busy, fast‑paced pub environment
Strong customer service and team leadership skills
* Organised, reliable and confident making operational decisions
Flexible approach to working hours, including evenings and weekends
What We’re Able to Offer
* Fixed‑term maternity cover contract (up to 9 months)
* Competitive salary, dependent on experience
* Tip split
Free onsite parking
Supportive management structure and a great team environment
This role is offered on a fixed‑term basis to cover maternity leave. The contract is expected to last up to nine months but may end earlier or later depending on the return date of the substantive postholder.