Retail Security Contract Manager
Kingdom Group x Tesco
Location: Newcastle & surrounding areas
Salary: £36,000
Hours: Avg. 40 hrs/week, Mon–Fri (09:00–17:00 or as required)
Start: As soon as we find the right person
About the Role
We’re looking for a confident, people‑focused Contract Manager to represent the Kingdom brand across multiple Tesco sites. You’ll lead our teams, deliver exceptional security and customer service, and ensure every site operates safely, smoothly, and in line with contract expectations.
This is a key leadership role—perfect for someone who thrives on responsibility, teamwork, and making a real impact.
What You’ll Get
* Competitive salary
* Early/advanced pay options
* Generous holiday allowance
* Car allowance (where applicable)
* Group Care scheme
* Workplace pension
* Kingdom Colleague App with EAP & wellbeing support
* Free development & qualifications via Kingdom Academy
* Weekly recognition awards
* Performance related bonus
Your Core Responsibilities
* Deliver all contract expectations to a high standard
* Proactively manage risk across your portfolio
* Ensure compliance with the Operations HOW Manual
* Meet customers monthly to review KPIs and action feedback
* Maintain green service status
* Own scheduling and ensure 100% manning
* Identify underperforming areas and lead improvement plans
* Conduct incident and accident investigations
* Manage 3rd‑party relationships
* Use MI data to drive improvements
* Control budgets for uniforms, training, and equipment
* Lead contract mobilisations and decommissions
* Support regional social value initiatives
* Report successes and complete performance appraisals
Leadership & People Management
* Recruit and retain high‑quality colleagues
* Build strong teams and encourage development
* Lead change and maintain compliance
* Manage disciplinary, grievance, and conflict situations
* Carry out snap site checks, including out‑of‑hours visits
Experience Needed
* At least 2 years’ experience in a similar security management role
* Confident writing procedures, reports, and business cases
* Experience managing budgets
* Full UK driving licence
* Full 5‑year checkable work history
* Right‑to‑work compliance & credit check
Qualifications
* Relevant managerial qualifications
* Frontline SIA Licence (mandatory)
We’re Looking For Someone Who Is
* Vetted to BS 7858 standards
* A strong brand ambassador
* Proactive, driven, and results‑focused
* A confident leader with excellent customer service skills
* Organised, disciplined, and detail‑minded
* A clear communicator (written & verbal)
* Physically fit
* Competent with Microsoft Office
* Able to demonstrate past success
Ready to Step Up?
If you’re looking to grow your security management career with a trusted, respected brand—this is your moment. Join us in keeping Tesco safe, secure, and supported.
Apply now and become part of the Kingdom team.