Join to apply for the Parking Officer (Admin and Appeals) role at Suffolk Jobs Direct.
Location: Ipswich Borough Council, Ipswich, Suffolk IP1 2DE
Hours: 28 hours per week
Contract: Fixed term for 10 months
Salary: £20,636 - £21,661 pro rata
Reference: 0046
Parking Services are looking for a self-motivated, highly customer-focused individual to work within the Processing Team within Parking Services.
Responsibilities:
* Manage the second stage of the Penalty Charge Notice process, considering appeals and writing responses.
* Progress cases through to debt recovery in accordance with relevant legislation.
* Respond to telephone calls, letters, and emails from the public regarding penalty charge notices and permits.
* Assess permit applications, reconcile machine takings, and process banking.
Qualifications:
* Proven experience in a customer-based environment with excellent negotiation skills.
* Excellent computer skills, with the ability to navigate multiple systems and extract data and information.
* Must obtain a City & Guilds Level 2 Award for Notice Processors (Parking).
Benefits:
* Comprehensive training package, including 1-to-1 training, ongoing development, and support.
* Career average pension scheme, generous holiday and sick pay entitlements.
* Subsidised parking, public transport discounts, free swimming, cycle purchase scheme.
* Flexible working and hybrid working opportunities.
* Employee assistance programme.
To find out more:
For more information or an informal chat about this role, please contact Dan Hawkes via email at: dan.hawkes@ipswich.gov.uk.
How to apply:
Apply online at: https://www.ambitionipswich.com/ where you can complete the online application form for this vacancy.
Closing date: 21 February 2025.
Interview date: week commencing 3 March 2025.
Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date.
If you require any assistance or reasonable adjustments during the application or recruitment process, please let us know.
Please note CVs are not accepted.
Seniority level: Entry level
Employment type: Part-time
Job function: Administrative
Industries: Government Administration
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