Overview
We would like to recruit a Patient Navigator to work within the Urgent Treatment Centres. There will be a requirement to work across sites currently based at Ponteland Road, Cowgate and The Molineux Centre, Byker. We are looking for reliable, flexible, and motivated individuals to support the Clinical Teams within the Urgent Treatment Centres. The actual hours of the post will be discussed at interview as the administration team work daily 8am to 10pm, 7 days a week supporting the clinical staff.
The closing date is 09 November 2025
* Interview Date: 19th November 2025
* 24 hours/week
* You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
NO AGENCIES PLEASE
Responsibilities
* Manage own workload on a day-to-day basis and work independently.
* Manages any concerns surrounding extended access raised by the administration team and escalates appropriately
* Maintain confidentiality within the team at all times when dealing with sensitive issues, relating to patients or to their partners using discretion and initiative.
* Identify own training needs; with own annual IDR and PDP.
* Supervise, train, develop and support other clerical staff
* Responsible for the efficient and effective administrative support to the Admin Team Lead and clinical staff
* Work closely with the Nursing team leads and the daily clinical coordinator.
* Work as part of the Urgent and Emergency Care Alliance
* To manage appointment ledgers and ensure efficiency of the appointment system, including monitoring the flow of patients into the system and reporting any concerns.
* Liaise with relevant staff from various health care settings.
* To maintain awareness of service delivery developments and contribute to the implementation of change within the service.
* To provide a comprehensive, administrative, and clerical support for the team.
* To work flexibly within the team, providing support and training to colleagues.
* Supervise and develop other clerical staff.
* Information management and data quality is essential to ensuring effective management of appointment ledgers.
About us
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Our staff oversee around 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
* Freeman Hospital
* Royal Victoria Infirmary (RVI)
* Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
* Newcastle Dental Hospital
* Newcastle Fertility Centre
* Northern Centre for Cancer Care, North Cumbria
* Northern Genetics Service
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Job responsibilities
* To manage appointment ledgers and ensure efficiency of the appointment system, including monitoring the flow of patients into the system and reporting any concerns.
* Liaise with relevant staff from various health care settings.
* To maintain awareness of service delivery developments and contribute to the implementation of change within the service.
* To provide a comprehensive, administrative, and clerical support for the team.
* To work flexibly within the team, providing support and training to colleagues.
* Supervise and develop other clerical staff.
* Information management and data quality is essential to ensuring effective management of appointment ledgers.
Person Specification
Qualifications & Education
* NVQ Level 3 in business administration or equivalent qualification / experience
* Good standard of education (GSCE standard or equivalent)
Knowledge & Experience
* Experience of data inputting and assisting with audits
* Experience of dealing with patients, public and other health care staff
* Experience of working within a health care administrative setting.
* Experience of working with information technology
* Understanding of confidentiality issues
* Previous administrative experience
* Substantial knowledge and experience of Systmone or other Newcastle Hospitals Community EPR system
* Knowledge of electronic patient record system
* Experience of working in a health care setting
* Previous experience in a higher clerical role
Skills & Abilities
* Ability to prioritise and organise workload effectively
* Organisational skills
* Good communication/interpersonal skills.
* Good computing and keyboard skills particularly data entry and word processing
* Evidence of ability to take decisions to manage competing priorities, for example patient flow
* Supervisory skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
The Newcastle upon Tyne Hospitals NHS Foundation Trust
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