IntraHealth are recruiting for a Bank Medical Receptionist/ Administrative Support for our Brook Square Surgery in Scarborough.
Our ideal candidate will have experience of primarycare and secretarial work but training will be given and there must be a willingness to play a leading role in the development of patient centred services. You will be an enthusiastic, committed individual who will be expected to work as part of the practice team with good communication and interpersonal skills.
Main duties of the job
* To provide a high standard of patient service.
* To have thorough knowledge of practice procedures and to work in accordance of written protocols.
* Provide general assistance to the practice team to both clinical and non clinical.
* Project a positive and friendly image to patients and other visitors, either in person or via the telephone.
* Receive, assist and direct patients in accessing the appropriate service or healthcare they require.
* Resolve queries/problems from patients, clinicians and associated staff.
* Deal with external agencies such as other practices, secondary care and 3rd party organisations.
* To ensure the provision of a high quality patient service within a safe, efficient working environment by providing effective support to clinicians and staff.
* Undertake all clerical, reception and administration duties applicable to the medical practice.
Job responsibilities
Clinical Practice
To ensure that all statutory requirements outlined in the IntraHealth personnel procedures and policies are personally adhered to.
To be familiar with and conform to responsibilities under the Data Protection Act as identified by IntraHealth.
To undertake duties as necessary, in line with the changing needs of the company. To participate in the annual appraisal and knowledge and skills framework profiling process. Any necessary training will be provided.
Acts in a way that acknowledge individuals rights to make their own decision and recognise their responsibilities.
Facilitates others to identify their current level of knowledge and skills, their learning needs and best practice.
To support others in the development and application of knowledge and skills in practice.
Identify resource issues which affect learning, development and performance and alerts the appropriate managers.
Communication
Delivering a quality service
The post-holder will strive to maintain quality within the Practice, and will:
* Alert other team members to issues of quality and risk
* Assess own performance and take accountability for own actions, either directly or under supervision
* Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
* Work effectively with individuals in other agencies to meet patient’s needs
* Effectively manage own time, workload and resources
Overview
* Preparing /organising rooms i.e. stock replenishment and ensuring an adequate supply of stationery is at hand for clinicians.
* Ensuring the reception area is tidy, safe and welcoming.
* Making appointments for health care professionals using the surgery premises.
* Dealing with External agencies – e.g. District Nurses, Health Visitors, secondary care, 3rd sector organisation and Primary Care Bodies.
* Greeting and directing patients on arrival and checking patients them into their appointments.
* Dealing with patient’s general/routine enquiries and requests.
* Answering telephones – receiving and forwarding messages.
* Making patient appointments and giving appointment cards.
* Registering new patients, temporary residents, emergency patients and those requiring immediate necessary treatment.
* Arranging appointments for medicals and other non-routine appointments.
* Ordering emergency ambulances and distribution of correct telephone number for routine ambulance bookings.
* Dealing with requests for home visits, taking accurate information and entering the information onto the medical system.
* Making and dealing telephone calls as required.
* Dealing with requests and handing out repeat medication prescriptions.
* Open and distribute internal & external Mail.
* Posting of letters and parcels.
* Taking specimen samples to collection point.
* Receive and action messages for internal and external members of staff
* Ensure information regarding any urgent or unresolved matters are passed to the appropriate person/line manager at the end of your working hours.
* Emptying pathology lab results bag.
* Date stamping results and appropriate filing of information.
* Filing of medical records, letters and test results.
* Ordering and sorting of the medical records and their maintenance (replacing worn out covers etc.) where necessary.
* Keeping all data on the medical system up-to-date.
* Recording and checking answering machine throughout the day.
* Entering patient information onto the computer in a timely and accurate manner.
* The handing out of letters, completed forms, completed passport applications, specimen bottles, self-certifications forms.
* Accepting requests for the completion of forms, e.g. hospital pre-admission drug check lists, private health insurance claim forms, passports, etc. (checking if there is a fee payable, informing the patient of the charge).
* Taking and receiving payments for services, e.g., insurance claims.
* Ensuring petty cash items are recorded on patient notes and entered correctly in the income or expenditure columns.
* Summarisation of patient’s medical records on the medical system.
* Scanning documentation into the patients medical records.
* Utilising clerical and secretarial skills to ensure that letters/referrals/medical reports are undertaken in a timely manner (if required/applicable).
* Utilising Choose and Book (if required/applicable).
* Utilising ICE or other systems (if required/applicable).
* To assist with target led areas: QOF, KPI’s, DES, LES and NES etc.
* The handling of complaints in line with company procedure.
Person Specification
Experience
* Experience working in an receptionist/administrative role
* Experience working on Clinical Computer systems
Skills and Abilities
* Effective communicator, with the ability to liaise appropriately at all levels
* Proficient in the use of computerised systems (Microsoft Word and Excel) to a level to enable the production of high standard of work
* Demonstrable team working skills
* Very good interpersonal skills
* Process management
* Demonstrate an understanding of the data protection act and patient confidentiality, clinical and information governance and Caldicott requirements.
* Capacity to work calmly under pressure and to deadlines
* Flexible and proactive attitude
* Enthusiasm for the role
* Flexible approach to work, in line with the needs of the service such as evening or weekend working as necessary
* Able to work as part of a team
Qualifications
* Good level of general education or experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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