Overview
This role is a hybrid Sales Advisor position in Edinburgh. It is a full-time role, Monday to Friday, 8am–6:30pm, with some Saturday and Bank Holiday shifts on a rota pattern. The role focuses on building relationships and helping people make the right decisions for them and their circumstances, rather than cold calling.
This is a sales role with opportunities for growth across the business. The organisation offers family-friendly benefits and an emphasis on inclusion.
What you’ll be doing
Youll deliver high-quality customer service with empathy and respect, ensuring all client interactions reflect our commitment to trust and excellence. You’ll respond to enquiries promptly within agreed KPIs, accurately recording data in our CRM. You’ll collaborate with the team, managing a personal pipeline from initial contact to sale, and meeting conversion, growth, and revenue targets.
What we’re looking for
* Competent with IT and database management
* Strong spoken and written communication skills
* Planning and organisation skills with ability to effectively prioritise workload
* Confidence in having sensitive conversations with empathy and compassion
* Care industry experience
* Experience with Salesforce
Benefits and development
* Great place to build your skills with potential development opportunities across the business
* Family-friendly benefits including grandparents leave and enhanced bereavement leave
* Holiday buy and sell scheme
* Peer-led steering groups (LGBTQ+, Ethnicity and Culture, Neurodiversity)
* Employee Assistance Programme offering confidential advice and support
* Employee satisfaction indicators
Equal opportunity
The Good Care Group and Oxford Aunts is an equal opportunity employer. We are proud to be a disability-confident and age-diverse employer. To support a fair and inclusive hiring process, we anonymise all applications before they reach the hiring manager to help reduce unconscious bias.
Successful candidates will also be required to undergo a Standard Disclosure and Barring Service (DBS) check.
Seniority level
* Associate
Employment type
* Full-time
Job function
* Sales and Customer Service
Industries
* Hospitals and Health Care, Death Care Services, and Nursing Homes and Residential Care Facilities
Edinburgh, United Kingdom
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