SUMMARY: Full-time; temporary role starting in June/July 2024 6 days a week contract, weekend availability Live-In required with accommodation provided on site Residence emergency phone duty Reports to Residence Manager Residence located in the heart of the City, less than a 15 minute walk from campus and the City Centre CORE SKILLS: Reliable, responsible, and able to work independently with common sense Approachable, confident, and friendly personality Customer service oriented Strong communication skills Flexible approach and comfortable working in a busy environment Killer instinct, Pro-active and problem-solving mindset Ability to handle difficult situations with ease & remain calm under pressure Ability to make independent decisions but consult when appropriate Sensitive approach to welfare issues OBJECTIVES: To support the Residence Manager in running an efficient department To ensure the highest level of customer service and satisfaction is delivered to students To ensure Weekends are run smoothly and residence assistants are supported To support students in their daily life and enable them to achieve the best experience and highest learning possible To promote the best image of the school in the local community through contact with local suppliers, contractors, and others To ensure all health and safety requirements are adhered to To ensure effective and efficient teamwork To maintain EF policies, regulations, and criteria of accrediting bodies RESPONSIBILITIES: Live in EF residential accommodation and oversee comfort, safety, and conduct of students To assist the Residence Manager ensuring Weekends are well planned and run smoothly with lots of energy and welcoming To organize the work process / delegate duties between residential To assist with Weekend reception duties overseeing arrivals and departures from residence accommodation To prepare arrival & departure documents for residential assistants on duty at weekend To ensure standards of rooms and quality of services are maintained by conducting weekly building checks, checking, and updating posters and signs when appropriate To assist with curfew and ensuring under 18 students are in their rooms by assigned time To assist students with general enquiries and take appropriate action in the event of student misconduct, addressing concerns with relevant school staff To ensure student welcome packs are ready for each weekend's new arrivals To ensure Safeguarding procedures are in place and concerns are shared with relevant school staff To follow EF procedures and take responsibility for fire safety in the event of alarms by receiving training in operating fire alarm system, familiarising self with evacuation procedures, and always acting appropriately in the event of a fire or alarm To ensure communication between day and night staff during the Weekend is effective and followed up To support security team when required To assist with emergency phones when required ensuring teamwork To attend regular staff meetings and adhere to the Residence Assistant Code of Conduct Report issues or concerns promptly to the Residence Manage EF is committed to safeguarding and promoting the welfare of children and young people. All posts are subject to an enhanced DBS check and character referencing. About EF Education First At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs-focused on language, travel, cultural exchange, and academics-turn dreams into international opportunities. When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about-we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique. Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://www.ef.com .