Main area Receptionist/Administrator Grade Band 2 Contract 12 months (This post is fixed term/secondment for 12 months to meet the needs of the service. Fixed until 31st January 2027. Practice is currently reliant on RIGA funding allocation, therefore only able to recruit on fixed term basis. Additional fixed term funding has been supported for this post pending an overarching review of managed practices.)
Hours
* Full time
* Part time
37.5 hours per week (8am - 6:30pm). Job ref 050-AC020-0126W
Employer: Betsi Cadwaladr University Health Board. Employer type: NHS Site. Location: Tywyn Health Centre, Town Tywyn. Salary: £24,833 per annum pro rata. Salary period: Yearly. Closing date: 16/01/2026 23:59
Band 2
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job overview
IF YOU ARE INTERESTED IN APPLYING FOR THE SECONDMENT POSITION, YOU MUST OBTAIN PERMISSION FROM YOUR CURRENT LINE MANAGER PRIOR TO APPLYING FOR THIS POST.
The West Area Team is looking for an experienced, organised and enthusiastic Receptionist to work at Tywyn Health Centre, Tywyn. This practice is currently being managed by the Local Health Board.
Main duties of the job
Previous experience of working within a GP Practice would be beneficial and knowledge of the EMIS clinical system is desirable, however training can be given. The demands of a GP practice can change on a daily basis and therefore this role will be challenging. The post holder will be booking appointments and dealing with patient queries; therefore excellent communication skills and a confident telephone manner is required.
Proficient IT skills (including experience of Microsoft Office) is also required as the post holder will also be undertaking a variety of administrative duties to assist in the smooth day‑to‑day running of the practice, including some data inputting.
The ideal candidate will have experience of working in a healthcare setting or a customer service environment but full training can be given to the right candidate.
The ability to speak Welsh is essential for this post.
Working for our organisation
Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
We are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications
* A good standard of general education
* NVQ Level 2 in administration or equivalent qualification/experience
* ECDL
* Word processing qualification (e.g. RSA 2, or equivalent experience)
Experience
* Experience of using Microsoft office packages
* Experience of working in a busy reception or office environment
* Experience of dealing with the public on the phone and face to face
* Ability to work in a fast paced, ever-changing environment
* Experience of using an IT system (e.g. EMIS, Oracle, WPAS)
* Experience of working in a GP surgery or an NHS office environment
Skills
* Ability to input information onto a computer system with speed and accuracy
* Ability to deal with a number of different tasks simultaneously
* Ability to communicate professionally and effectively with all levels of staff both verbally and in writingAbility to deal with issues on the spot
* Shorthand skills
Knowledge
* An understanding of confidentiality involved with post
* Knowledge of a range of administrative processes
Personal Attributes
* Ability to work as part of an integrated multi‑skilled team member without direct supervision
* Flexible approach to the needs of the service including working at other sites when required
To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self‑assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK. If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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