Social network you want to login/join with:We are looking for a proactive and enthusiastic Sales Leader to join our fantastic Sales Force at the stunning Bournemouth Highcliff Marriott. You will be working alongside a great team of experienced Associates who will ensure that you receive a warm welcome and understand the importance in exceeding our customer expectations.Responsible for proactively soliciting and managing large group/catering related opportunities with significant revenue potential. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving guest loyalty by delivering service excellence throughout each guest experience.What we offer:Quarterly performance-based bonus schemeCompany PensionGenerous travel perks including discounted room rates for yourself, family and friendsComplimentary ParkingUse of our on-site gymEmployee Assistance ProgrammeCORE WORK ACTIVITIESUnderstanding Market Opportunities & Driving Revenue• Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.• Identifies, qualifies and solicits new group/catering business to achieve personal and property revenue goals.• Focuses efforts on group/catering accounts with significant potential sales revenue.• Develops strategic group/catering sales plans and actions.• Designs, develops and sells creative catered events.• Maximizes revenue by upselling packages and creative food and beverage.• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.• Closes the best opportunities based on market conditions and individual property needs.• Uses excellent negotiating skills and creative selling abilities to close on business and negotiate contracts.Providing Exceptional Customer Service• Handles complex business with significant revenue potential as well as significant customer expectations.• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.• Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.• Supports brand’s Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.• Provides excellent customer service in order to grow share of the account.• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand.• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.Building Successful Relationships• Works collaboratively with off-property sales channels (e.g.,, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.• Manages and develops relationships with key internal and external stakeholders.• Uses sales resources and administrative/support staffNote:This above description is not intended to establish a total definition of the job, but an outline of the duties.SkillsProvenexperience in a sales or business development role within hospitality oreventsTrackrecord of achieving or exceeding sales targetsExcellentcommunication and negotiation skillsPassionateabout delivering exceptional customer serviceStrongorganisational skills and attention to detailKnowledgeof the local market and key industry trends is a plusJoin us and be part of a team that values excellence,sustainability, and career growth. Apply today to start your journey withMarriott!
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