Overview
Join to apply for the Field Service Engineer role at Anytime in Edinburgh, United Kingdom.
Location: Anytime, Edinburgh, United Kingdom. This is a field-based role with some periodic office attendance for meetings and training.
Job Details
Responsibilities
* Conduct service visits to address reported calls and maintain high standards of professional service support.
* Respond to customer service requests for the repair of business equipment.
* Diagnose faults and implement effective repairs through adjustments, cleaning, or part replacements.
* Perform preventative maintenance per manufacturer guidelines and service management recommendations.
* Communicate with customers, provide detailed reports on work performed, and confirm equipment condition after service.
* Install equipment sold by the company and ensure optimal performance to customer satisfaction.
* Provide training and guidance to customers to maximise equipment efficiency and prevent operational errors.
* Manage inventory of spare parts and consumables to support service operations.
A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role is fully remote/home-based with periodic attendance at offices for team meetings and training.
Skills And Experience Required
* Experience as an engineer on MFD printers.
* IT knowledge with the ability to network devices and set up scanning functions.
* Strong customer service skills with previous customer-facing experience.
* Experience working in a target-driven environment.
* Smart and presentable at all times.
* Willingness to undertake training on new product lines, such as laptops and PCs.
Benefits
* Flexible working options
* 33 days holiday including bank holidays
* Holiday purchase scheme
* Enhanced family-friendly benefits (maternity, adoption, paternity and IVF)
* 2 paid days off per year for voluntary work
* Staff reward scheme
* Pension scheme
* Life assurance 4 x salary
* Sponsorship for professional development and memberships
* Employee Assistance Programme including virtual GP and financial wellbeing support
* Mental health first aider support programme
* Cycle-to-work scheme
* Discounted gym membership
* Eye care voucher scheme
* Free flu vaccinations
* Employee social events and recognition activities
* HP employee discount programmes
* Mobile phone discounts
Apogee Corporation is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and are open to flexible working arrangements where possible. If you require reasonable adjustments during the application process, please contact our Talent Team.
Apogee reserves the right to close this advertisement or withdraw the role at any time, should sufficient applications be received or recruitment needs change. We encourage interested candidates to apply promptly to avoid disappointment.
Our application form is quick and easy with no need to repeat your entire CV.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Repair and Maintenance
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