Overview
We believe every role is essential to providing that peace of mind for our customers – whatever part of the business you’re in. Because every role plays a part in driving us further. And everyone can be the change. That’s how deliver value for our customers, and building systems that lead the way
As a Facilities Assistant with Bellrock, you’ll contribute by supporting the Facilities Manager (FM) in the compliant, timely and effective delivery of FM services.
Responsibilities
* Ensure that Bellrock meets PFI contractual obligations and the timely delivery of the contract deliverables.
* Lead the administration and caretakers in the management of the helpdesk (Concerto).
* Be the first point of escalation for the client, building users and suppliers as required.
* Ensure that reactive tasks logged by building users are attended to and rectified in a timely manner and within the relevant priority category.
* Delegate caretaker resources to attending to faults and issues logged by building users.
* Liaise with sub-contractors/suppliers to arrange attendances for Planned Preventative Maintenance, reactive and quoted works, and ensure they are completed ahead of set due dates with certificates uploaded on Concerto.
* Coordinate with the FM and/or Head Caretaker to resolve issues quickly by taking ownership of jobs where an issue or fault has led to a potential unavailability/service failure until satisfactory completion, keeping stakeholders informed.
* Assist the FM in arranging attendances for quoted works ensuring resources are available and operations remain non-disruptive.
* Produce data and analysis of helpdesk statistics, sub-contractor/supplier performance and compliance as required.
* Assist the FM in gathering and compiling all necessary data for monthly FM Operations reporting.
* Ensure that all Variation, Lifecycle and Additional non-contract works are billed on completion and kept on relevant trackers.
* Coordinate the activities of all Bellrock services to ensure the necessary data management information for contract monitoring is produced.
* Monitor and liaise with sub-contractors/suppliers to ensure effective day-to-day service delivery and identify any performance issues with the FM.
* Maintain the helpdesk PPM schedule and liaise with Planned services for amendments or changes approved by the FM.
* Support the FM in promoting a culture of compliance and escalate issues or areas of concern.
* Manage and operate Concerto and Lens on behalf of Exempt Suppliers, ensuring information is accurate and monitored.
* Assist the FM in the financial management of operations by documenting spend and ensuring budgetary parameters are met.
* Place and manage orders to suppliers using Bellrock platforms and ensure best value is obtained.
* Ensure accurate financial reconciliation and reporting of Bellrock Catering Services.
* Promote the Bellrock values within the business and all operations.
* Support the FM in maintaining positive and collaborative relationships with Bolton Metropolitan Council, ProjectCo, and other contract stakeholders.
* Assume leadership of contractual administrative function in the absence of the Facilities Manager.
* Embrace learning and personal development opportunities.
* Any other reasonable duties that may be requested.
What does it take?
If you’re ready to be the energy that helps us build our business, share our success, and really own it as a Facilities Assistant, you’ll need…
* Customer Service
* Day to day Facilities Management operations and service delivery
* Bespoke CAFM based systems and processes
* Leading an administrative function
* Prioritising and delegation of tasks
* Understanding how to deliver contracted services
* Data analysis and reporting
Attention to detail and information gathering
Working arrangements
We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate is required to work from Castle Hill Centre, Bolton, BL2 2JT, Monday to Friday 09:00-17:00.
Benefits and Perks
* 25 days annual leave plus bank holidays + 1 additional day as a thank you
* Salary exchange pension scheme
* Life cover
* Paid sick leave
* Health Assured employee assistance and wellness program
* Enhanced maternity, paternity and adoption leave
* Salary sacrifice schemes: Cycle to work
* Private medical insurance
* Holiday purchase scheme of additional 5 days per year
* Offers and discount scheme designed to save money on everyday shopping and essentials
* MotorSave Scheme
* Refer a friend
* Liftshare
* Virtual GP
* Free on-site parking
At Bellrock, our philosophy is simple: always deliver the right model for our clients. We focus on harnessing the power of the digital world to reduce cost and risk while enhancing the customer experience. Our IDEA model—Integrated Digital Estates Assets—helps clients assess the maturity of their Facilities Management and property processes, ensuring we implement the most effective delivery model for their needs. By combining deep subject matter expertise, supply chain management, and world‑class technology, we partner with ambitious organisations to unlock the full value of their estates.
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