ICT Infrastructure and Operations Officer £39,862 to £42,839 (POE) per annum benefits About the role We are seeking to fill an upcoming vacancy for the role of ICT Infrastructure and Operations Officer. This is a varied and interesting role, supporting the ICT team with the transformational change projects and maintaining existing ICT investments in Hardware, Software, Services, Network Infrastructure and Security systems Reporting directly to the Head of ICT you will be responsible being the senior Network specialist and for leading the team of Network Engineers. The successful candidate will be able to demonstrate a firm commitment to inclusivity, fairness, dignity and the highest standards of ethical behaviours and champion these in their day to day work in compliance with our ethical code of conduct. We welcome applications from all sections of society with the necessary skills, qualifications and experience and encourage applications from underrepresented groups in our workforce or society. As the ICT Infrastructure and Operations Officer you will: • Be responsible for the preparation, production and maintenance of technical documentation in accordance with the Service’s current ICT infrastructure. • Investigate and resolve complex issues and ensure services are delivered in line with current Service policies and procedures. • Provide advice and guidance to senior managers and departments on strategic ICT issues and assume the role of ICT liaison/expert in relation to any cyber security incidents and/or any other unplanned outage(s). • Ensure that the TWFRS Network and Security Environment is secured against virus/malware attack and interference from internal/external agents. • Contribute to the promotion of ICT awareness within the Service. • Provide a high level of technical knowledge and advice on the Service’s Network and Security Environment, receiving calls from internal support teams or third parties acting on behalf of the Service, analysing and advising on issue resolution within prescribed timescales. We are seeking a candidate who has demonstrable experience of: • Showing excellent troubleshooting skills when managing complex networks. • Experience with supporting ICT related projects and their associated budgets. • An understanding of Network infrastructure environments including LAN, WAN, Routing, VPN and Firewalls. About our ICT team The ICT Department covers the support and implementation of all aspects of Information, Communications and Technology for the entire organisation, across all sites and staff. With the ever increasing reliance upon technology to make our working lives easier, our team provides critical support to almost every aspect of operational delivery. We are keenly focused on ensuring that all technology driven services support our colleagues in the most efficient and reliable way possible. As a key enabler, we are also continuously looking for opportunities where our expertise in ICT can be used in new and innovative ways to help the service achieve its objectives. We would always welcome any suggestions or thoughts for where ICT and technology could step in to help provide solutions to challenges and problems anywhere in the organisation. About Tyne and Wear Fire and Rescue Service Tyne and Wear Fire and Rescue Service are one of the UK’s leading Fire and Rescue Services for responding and innovation. We pride ourselves in striving to ‘Create the Safest Community’ and our dedicated, and diverse workforce are committed to delivering this. Tyne and Wear Fire and Rescue Service Headquarters are in purpose built premises based in Washington, within easy reach of the A1 and A19. On site facilities include a staff gym, ample free parking and canteen facilities. The Selection Process This is a multi-stage assessment process; successful candidates will be progressed to subsequent stages, all candidates will be notified of their outcomes following participation in a given assessment stage. Set out below are the key dates relating to this selection process: Stage Timeline* Advert closes - Wednesday 4th March 2026 at 12 noon Notification of shortlist - W/C 9th March 2026 Presentation and technical interview with a panel - W/C 17th March 2026 *Please note the dates and stages detailed may be subject to change Interested in applying? Further details can be found in the accompanying job description and person specification. You are required to submit a supporting statement of no more than 1000 words which should demonstrate how you meet the criteria stated on the person specification and job description. Further information about our Service can be found by visiting www.twfire.gov.uk and our various social media channels. For further information about the role, please contact wayne.longton-worley@twfire.gov.uk Reasonable Adjustments We are a Disability Confident Employer, and this means we are committed to employing, supporting and promoting people with disabilities in the workplace. If you require any reasonable adjustments to our recruitment processes, please contact us by email and we will review your request. All requests must be sent to recruitment@twfire.gov.uk Safer Recruitment We are committed to safeguarding and promoting the welfare of Adults, Children and Young People. Our recruitment and selection procedures reflect this, and all staff are expected to share this commitment. Pre-employment checks The successful applicant will be subject to our pre-employment screening process which includes an Enhanced DBS check relevant to the role, completion of an occupational health medical questionnaire and a substance abuse test. We will also conduct right to work and reference checks. Please submit your supporting statement form by no later than 12 noon on Wednesday 4th March 2026.