ServiceNow Development Manager - DEFRA - G7
National £54,470 - £61,000 London £59,900 - £67,090 plus up to £22,726 allowance
Published on
Full-time (Permanent) National £54,470 - £61,000 London £59,900 - £67,090 plus up to £22,726 allowance
Published on 21 August 2025 Deadline 4 September 2025
Location
Our main Defra DDTS hubs are in York, Warrington, Newcastle, Reading and Bristol, however the successful candidate may be contractually based at any Defra office.
Please be aware that space within the London office is restricted and it may not be possible to be based in this location.
About the job
Job summary
Defra is the UK government department responsible for safeguarding our natural environment, supporting our world-leading food & farming industry, and sustaining a thriving rural economy. Our broad remit means we play a major role in people's day-to-day life, from the food we eat, and the air we breathe, to the water we drink.
Digital, Data, Technology and Security (DDTS) is the trusted team for digital across the entire Defra Group.
We have around 1,000 colleagues across DDTS and our ambition is to make it easier and faster than ever for people to interact with Defra. If you are ready to drive innovation and push boundaries, we want to hear from you. Join us and together we will create a great place for living, and a green and healthy future for all.
The ServiceNow Development Manager acts as a bridge between business needs and technical solutions, ensuring the effective utilization of the ServiceNow platform to drive business value. You will be at the heart of driving business value to Defra through the delivery of capabilities and services delivered through the ServiceNow platform.
You will join the highly motivated and professional Service Tooling team at a time when business demand on the ServiceNow platform is increasing, managing development activity across multiple ServiceNow Capabilities such as ITSM, ITAM, SPM, CSM, WSD, HRSD and BCM.
The ServiceNow Development Manager oversees the development, implementation, and maintenance of ServiceNow solutions within an organisation. They are responsible for managing a team of 14 developers and system administrators, ensuring projects are delivered on time and within budget, and aligning development efforts with strategic goals. Additional responsibilities involves stakeholder management, strategic planning, promoting best practice and driving continuous improvement of the ServiceNow platform.
Please note this post requires Security Check (SC) clearance. To gain (SC) clearance all applicants are required to have been a UK resident for a minimum of 5 years.
Check out the video below to hear more from one of our colleagues in the ServiceNow team!
Person specification
Responsibilities
* Managing development capability of the Service Tooling Team and promoting development best practice and standards.
* Leading, coaching, and developing a team of ServiceNow developers, fostering a collaborative and high-performing environment.
* Monitoring project progress, identifying and mitigating risks, and ensuring the quality of deliverables.
* Contribute to the development and execution of the ServiceNow platform roadmap, aligning it with business needs and technological advancements.
* Monitoring project / development progress, identifying and mitigating risks, and ensuring the quality of deliverables.
* Establishing and driving best practices for ServiceNow development, ensuring compliance, and promoting platform standardization in collaboration with the Platform Architects.
* Ensure resilience across the ServiceNow development team.
* Manage the Out of hours call out rota.
Skills and Experience
* A strong understanding of the ServiceNow platform, including its capabilities, architecture, and development best practices.
* Experience working in Agile or Scrum-based development environments.
* Strong leadership skills to motivate and guide the development team, coupled with excellent communication and interpersonal skills to effectively interact with stakeholders.
* Ability to identify and resolve technical challenges, analyse complex issues, and develop innovative solutions.
* Experienced in managing complex development activities, including planning, execution, and risk management.
* Solid understanding of Integrations of ServiceNow with other software products.
Application
As part of the application process, you will be assessed on your Experience and will be asked to complete:
* A CV
* A 750-word personal statement: "Referring to the 'responsibilities' and 'skills and experience' sections of the job advert, please demonstrate how you are suitable for the role by providing relevant examples."
Please ensure you demonstrate clearly, within your statement of suitability, how you meet these requirements, as the information you provide will form a key part when the panel is scoring your application. Please make sure you draw on your ServiceNow experience.
Further details around what this will entail are listed on the application form.
Sift
Sift will begin shortly after the advert closes.
Should there be a large number of applications, an initial sift will be conducted using your personal statement.
Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview.
Interview
If successful at sift stage, you will be invited to interview where you will be assessed on theBehaviours andTechnical Skills listed below.
The technical skills are aligned to theLead Technical Architect skills within the Government Digital and Data Profession Capability Framework. Please see the website for more information.
As part of the recruitment process you will be required to do a presentation about ServiceNow Development - the exact title will be provided prior to interviews.
Interview dates are to be confirmed. Please note that these may be subject to change
Interviews will be held virtually on Microsoft Teams.
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