Do you have experience leading teams to make a real difference?
We are looking for a Retirement Villages Operations Manager to join us to drive high-performing operational management across our Retirement Village portfolio. This role is responsible for leading day-to-day operations for the Retirement Villages, ensuring compliance, safety and an outstanding customer service.
Why join us as a Retirement Villages Operations Manager?
You'll be joining a value driven organisation. At Platform Housing, you'll be surrounded by a collaborative team that champions trust, respect and wellbeing.
You'll have the space to mentor others and develop your own professional growth. This is a role where you can make a genuine difference every day, supporting colleagues to thrive and delivering a service that enhances the lives of our customers.
What could you be doing?
Leading day-to-day operations for Retirement Villages, ensuring compliance, safety, and outstanding service.
Inspiring and developing a high-performing team through coaching, engagement, and clear accountability.
Driving customer satisfaction and sustainable communities through proactive lettings, housing management, and service innovation.
Managing budgets responsibly, ensuring value for money and financial accuracy.
Championing continuous improvement, technology adoption, and data-driven decision-making.
Where is this role based?
Whilst this is a home-based role, you will be required to travel to group offices and schemes regularly to support your team.
What are some things we need from you?
Proven leadership gained in a housing, care partnering or specialist accommodation services.
Knowledge of compliance, safeguarding, and housing management.
Excellent people management skills with a focus on performance and engagement.
Experience with tendering and contract management.
Experience with managing budgets and ability to use Microsoft Excel.
A proven ability to communicate at all levels with a wide range of people including stakeholders at management level.
You will have the ability to innovate and embrace change.
As you will be required to visit our service areas, you will require a driving license and use of your own vehicle.
This role requires an enhanced DBS check.
Interviews are scheduled to take place in-person on 17th March at Cathedral Park, Hereford.
If this sounds like the ideal role for you and you would like to find out more, please contact