KEY RESPONSIBILITIES
* Consistently achieve and/or exceed monthly and quarterly budgets and KPI’s goals through proactive selling, upselling, and cross‑selling techniques
* Put forward marketing initiatives for the boutique to drive awareness, footfall, and sales to the Boutique Manager.
* Be presentable, in line with company guidelines, on the shop floor and when representing the brand.
* Demonstrate ability to proactively recruit new clientele.
* Provide customers with product knowledge and recommendations on which Bremont products best suit their needs.
* Cultivate and maintain good relationships with existing clients.
* Ensure a best‑in‑class client experience acting as an ambassador for the company.
* Deliver consistent first‑class customer service and after‑sales experience to increase and retain customer loyalty.
* Ensuring live chats are attended to daily and in line with company expectations.
* For all communication, client and internal use excellent written skills, with a swift response and ensuring accurate information is given.
* Flexibility to work varied shifts including evenings and weekends. Provide support at other Boutiques when required for the needs of the business.
* Ensure events run smoothly by assisting with set up and take down, meet and greet guests and find opportunity to connect, with an objective of building a client relationship.
* Receive and distribute service/repair watches – liaise with Customer Service team to ensure customers are given great customer service and follow up throughout this process.
* Take pride in the boutique environment with visual merchandising and ensuring the boutique is in line with model store standards to match the quality of our product.
* Actively participating in in‑store events, trunk shows, and promotional activities to generate excitement and sales.
* Addressing customer concerns with grace and professionalism, finding solutions to maintain satisfaction.
* Staying updated on current fashion trends and industry news to inform customer interactions.
* Embodying the brand image through professional demeanour, attire, and communication style.
* Processing sales transactions accurately and efficiently, ensuring a smooth checkout experience.
* Establishing and nurturing long‑term relationships with clients through regular communication, personalized attention, and follow‑ups.
* Adhere to all store policies, procedures, and legal requirements, including those regarding returns, exchanges, and counterfeit detection.
* Be vigilant about store security, ensuring high‑value items are protected, and assist in preventing theft or fraud.
* Ensure compliance for GDPR Data protection requirements and adhere to maintaining confidentiality of sensitive information held.
* Work as part of a team, collaborating with other associates, managers, and support staff to ensure smooth store operations.
PERSON SPECIFICATION
* A hard working and reliable attitude
* Proven success of working in a fast‑paced and changing environment, who delivers against objectives.
* Effective merchandising skills and attention to detail
* 2‑year minimum luxury retail experience
* Strong grasp of both mainstream and niche watch brands
* Independently motivated along with strong interpersonal skills
* Excellent presentation and written skills
* Extensive IT skills, with experience in Microsoft Office including Word, Excel and PowerPoint (minimum intermediate Excel)
COMPANY BENEFITS
* Generous Holiday Entitlement – 25 days holiday plus an extra day off for your birthday.
* Life Assurance – Peace of mind with life cover at 3× your annual salary
* Family‑Friendly Benefits – Enhanced Maternity and Paternity Leave to support you and your growing family.
* Celebrate Your Milestones – We recognise loyalty with outstanding length of service awards – including the chance to receive one of the iconic Bremont timepieces we’re so proud to create.
* Career Growth – Access tailored training programmes and clear development pathways to help you thrive.
* Exclusive Discounts – Significant permanent employee discounts on Bremont Watches, along with special ‘Friends & Family’ sales.
* Wellbeing Support – From confidential counselling to 24/7 financial and legal advice, we care about your mental, emotional, and financial wellbeing.
* Social Culture – From summer parties to seasonal gatherings, we host regular social events that bring everyone together.
* Give Back – Were proud to support team members who want to volunteer for good causes, with flexibility for approved time off.
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