VP - CIB TechnologyWork Location :
Belfast, United Kingdom
Hours:
35
Line of Business:
Technology Solutions
Pay Details:
We'remitted to providing fair and equitablepensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and askpensation related questions, including pay details for this role.
Job Description:
KEY ACCOUNTABILITIES
CUSTOMER
1. Develop and implement standard support model and processes by using industry best practices
2. Oversee detailed investigations of incidents to evaluate root causes and ensure implementation of targeted, value added and controlled remediation plans
3. Act as an expert resource providing insight and rmendations based on industry practices and emerging technology trends within application support field
4. Define, deploy and/or lead systems / applications activities to support clients and applications
5. Identify, rmend, source, negotiate and implement improvements/solutions (buy/build/reuse) to enhance customer experience, availability, and/or reduce cost in support of client needs
6. Influence product direction, foresee issues and gaps, identify solutions, and workfortably with leading edge products that are untested/ unproven in the market
7. Manageplex application deployment in load balanced service-oriented environment
8. May help test, debug, and performance analyze and document environmentponents
9. Troubleshoot initial failures, coordination of resolution efforts andmunication with appropriate members
10. Work with Architects to ensure that environment modifications interact appropriately, data conversion impacts are considered, and other areas of impact are addressed and meet performance requirements of the project
11. Collaborate with business leaders, IT professionals, vendors / outsourced partners to assess viability/priority of projects/initiatives and ensure issues are clearlymunicated
12. Lead / contribute to the project management processes conduct pre and post implementation reviews
13. Integrate technical solutions with the business environment, recognizing systems interdependencies and reusability, and ensuring seamless delivery
14. Ensure appropriate security levels are established and maintained for processes, information exchange and system implementations
15. Provide 2nd and 3rd level support for production incidents as required and provide single point of contact for businessmunications related to production incidents, escalate as required
16. Drive and manage controls environment (including processes), covering change management, production implementation,pliance and audit controls, and business continuity (both application and resource)
17. Work in strategic partnership with development and delivery teams to continually identify and create opportunities to increase application stability of production environment
SHAREHOLDER
18. Review, define, enforce and influence standards and appropriate quality measures/metrics
19. Ensure systems and operational availability meets or exceeds negotiated service levels, and report results as required
20. Adhere to existing processes/standards, business technology architecture, risk and production capacity guidelines; plan, monitor and escalate issues as required
21. Follow standards, policies and procedures to ensurepliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP)
22. Assist in the development/maintenance ofprehensive processes for prevention of issues and participate in problem determination and timely resolution of incidents
23. Continuously enhance knowledge/expertise in own area and keep current with emerging industry trends, new technologies and best practices in the external market that can contribute to delivering effective client solutions
24. Develop/maintain expertise of system development methodologies, key business initiatives/issues, IT implications for systems/technologies and impact on business solutions
25. Identify opportunities to minimize cost, provide rmendations and/or deliver corresponding strategic solutions to support cost effectiveness
26. May develop and/or contribute to negotiations of third party contracts/agreements
EMPLOYEE / TEAM
27. Work effectively as a team, supporting other members of the team in resolving critical service issues
28. Prioritize and manage own workload in order to deliver quality results and meet timelines
29. Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timelymunication of issues/ points of interest.
30. Participate in knowledge transfer within the team and business units
31. Identify and rmend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team
BREADTH & DEPTH
32. Primary subject matter expert in multiple areas and consults with clients/or project teams with respect to all aspects of operational support / solutions
33. Works independently and/or autonomously as a senior/ lead on a diverse range of tasks / operational support of solutions and is relied upon to coach/ educate others
34. Assignments are highlyplex and multifaceted
35. May monitor, coach/ educate a small team of IT professionals
36. Acts as a key resource in the exchange of technical information for project teams, the business and/or outside vendors
37. Generally reports to a Senior Manager or Executive
EXPERIENCE & EDUCATION
38. Undergraduate degree or Technical Certificate
39. Graduate degree, preferred
40. 7+ years relevant experience
Who We Are
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers,munities and colleagues.
TD is deeplymitted to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary and several other key plans such as health and well-being benefits, including medical coverage, paid time off, career development, and reward and recognition programs.
Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and apetitive benefits plan, we'remitted to providing the support our colleagues need to thrive both at work and at home.
Colleague Development