This role does not provide visa sponsorship
As a Travel & Expenses Administrator, you'll play a key role in ensuring our people can travel smoothly and are reimbursed accurately. You'll be responsible for monitoring and booking approved travel requests through our travel and hotel booking system, as well as reviewing expense and allowance claims routed to the team for approval. You'll work within agreed KPI timescales, helping us deliver a reliable and efficient service. Excellent customer service sits at the heart of this role — you'll be a first point of contact for logging queries, resolving issues, and keeping our systems updated so claimants always have clear and accurate information about their bookings and claims.
This role is ideal for someone who is organised, proactive, and enjoys supporting colleagues across the business.
Key Responsibilities
* Manage calls and emails in relation to travel, expense and allowance related queries.
* Load details of queries into IT service system, categorise appropriately and re-route to appropriate functional teams for resolution.
* Utilisation of the expense tool for re-routing and changing approvers in line with management changes and absences.
* Reporting of logged calls by categorisation.
* Monitor travel desk booking system for hotel and travel requests.
* All travel and hotels booked within policy, all exceptions to be approved.
* Identify potential travel savings through use of travel booking tools and websites.
* Maintain travel booking spreadsheet with live booking data.
* Customer support.
Skills
Key Skills
* Detailed understanding of expenses and allowances processes and policies.
* Methodical and organised approach, including workload prioritisation.
* Intermediate knowledge of the travel, expenses and allowances policies.
* Intermediate knowledge of the travel, expense and allowance systems, tools and the IT service system.
* Excellent customer service skills.
* Excellent communication skills.
* Good understanding of Microsoft excel.
* Good level understanding of air, rail and hotel booking processes.
About Us
Laing O'Rourke are an international engineering and construction company delivering state-of-the-art infrastructure and buildings projects for clients in the UK, Middle East and Australia. Certainty, reliability, quality – this is what our clients want. And at Laing O'Rourke, we have more than 150 years of experience delivering it. Laing O'Rourke's story is one of energy, passion, ambition, people and teamwork. We harness the power of our experience, stretching back over a century and a half to deliver certainty for our clients. As part of the Disability Confident scheme, we would like to enable access to candidates with long term conditions and disabilities through the ‘Offer an interview scheme'. This supports applicants that meet the essential criteria by offering an interview for the advertised position. Please let us know if you would like to opt in to this scheme and let us know if you require any adjustments for the interview process. We want to ensure our recruitment process is accessible to all. If you need the application form in an alternative format or you would like to know more about our recruitment process, please email resourcingteam@laingorourke.com