Morson Talent currently have an exciting new position for a Supply Chain Specialist to join our prestigious Aerospace client based in Burgess Hill, West Sussex. This is an initial 12 month contract. MAIN ACTIVITIES AND TASKS General - Act as the Customer's "go to" for all day to day operational requests (focal for the end to end tied to each transaction) - Management and cross departmental co-ordination/collaboration of movement of parts covered by the program through exchange and return cycle includes co-ordination with stakeholders - Co-ordination & replenishment of material held at the customer - ensure inventory aligns to contract and systems reflect inventory accurately. - Facilitate Customer Returns (complete end to end process), ensuring parts ship and are updated in the business systems appropriately. - Customer Late fee identification (core returns) and trigger to relevant persons - Resolve issues relating to parts arriving at the customer store locations and RDCs. (ex: damaged, without correct certifications, incorrect parts, wrong location, griefs, quarantine, etc.) - Support discussions and provide context & awareness, help address root causes associated with customer behaviour or ordering practices - Gather and report customer specific SL metrics - Gather raw system data, apply contractual or interface manual adjustments and submittal. - Reconcile all disconnects and errors with partner provided data Manage daily operating rhythm - Engage in customer reporting review meetings (daily, weekly, monthly, quarterly) with the Company & customer - Oversight of Ordering & Shipments to support regular & heavy check and defect activities & Off Platform customers (ensuring 30 days/contractual min for planned orders are used) - Negotiate customer service level excusable misses - Customer accuracy & audits (Note: involved in the scheduling and facilitating. Involved in the findings and customer action) Experience Benefits: - Experience working with a diverse global team. Customers are located in the UK and Spain. The current team is located in Seattle, Plano, Philly, Barcelona, Madrid, London and Brussels. The supplier is located in Germany. - Unique position that works directly with customers and suppliers - Opportunity to learn about the profit/loss of a large exchange program - Monthly engagements with executive leadership - Empowered to drive change! Hours - 37 hours per week, 5 days Onsite