Customer Service Coordinator
Location: Cardiff
Salary: £25,000
We are recruiting a Customer Service Coordinator to join a manufacturing business in Cardiff. Preference will be given to candidates with experience in a manufacturing or production environment.
The role is responsible for ensuring customer orders and parts are accurately booked in and out, processed efficiently, and released on time with the correct documentation. You will work closely with Production and Quality teams to support new product introductions and engineering changes.
Key Responsibilities:
Book customer orders onto the job processing system
Carry out contract review and maintain order traceability
Interpret customer and drawing requirements and communicate to production teams
Liaise with customers regarding order requirements and quality queries
Prepare and maintain routings, quality plans, data cards, and specification test regimes
Key Requirements:
Experience in customer service or coordination within manufacturing/production preferred
Strong attention to detail and organisational skills
Confident communicator with customers and internal teams
An excellent opportunity to join a quality-driven manufacturing environment.
Please send your cv for immediate consideration.
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