Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our services, which we deliver to help people from all backgrounds and circumstances to change their lives for the better. Pay Range £38,000 to £46,000 Working Hours/Pattern: Full-time, although we would be happy to consider applicants who are looking to work on a part time basis. If you would like to explore this further, please discuss this with the talent partner for this role. Please note our ability to accommodate flexible working arrangements will vary from role to role, dependent on business requirements. Job Description Do you thrive in motivating and leading a team? Have you successfully managed multi - site organisations in the past? Then consider the role of Regional Test Centre Manager at Reed in Partnership! Please note this role does require travelling across approximately 10 fixed sites across the East of England. Access to a vehicle and possession of a UK driving licence are essential. Internal applications for this role close on 24/10/2025 What is the role about? R egional Test Centre Managers will manage the day-to-day delivery of the Test Centre Network service in multiple test centre sites within a defined regional geography. Reporting to the Regional Director they will be responsible for ensuring high quality performance & adherence to operational policies & procedures. They will manage staff shifts (based on each sites opening time schedules) at the test centres for which they will have responsibility for, using Joined Up. Regional Test Centre Managers will line manage Test Centre Managers who in turn will manage the Test Centre Associates based in each test centre. Regional Test Centre Managers will be trained to deliver all test centre duties including ID checking, invigilation & security checks to provide an additional layer of staff cover in the event of unplanned absence/staff sickness. Just some of your day-to-day responsibilities will include: Performance Management and delivery: Daily, Weekly and Monthly monitoring and interrogation of a sophisticated range of KPI reports. Monitor and proactively improve capacity management within Test Centres. Close management of performance against schedule and contractual specification. Utilising Management Information tools to monitor performance, trends, and best practice. Team performance and caseload conferencing reviews in daily team meetings / video calls. Weekly and monthly reviews of performance and targets through performance management tools. Give regular presentations to the business and complete monthly reports. Joint discussions with management and staff reviewing performance to date. Review of Continuous Improvement Plan to ensure ongoing development of the business and its ability to meet contractual obligations and other standards. People motivation, coaching and development: Periodic performance management meetings with all direct reports. Qualitative reviews of team member service delivery and provision of relevant feedback. Mentoring new and experienced staff, coaching for performance and instruction as required. Identifying skills gaps and co-ordinating development actions and training interventions for the team to excel in their roles and progress further within the company. Offering technical expert support and advice for the team i.e., capacity / incident management / shift management Managing absence and attendance including return to work interviews, maintenance of leave and sickness records. Providing counsel and support to staff as necessary, assisting in the management of their work-life balance. Cascading information and disseminating company briefings through clear concise written communication and a regular programme of formal and informal team meetings. Supporting recruitment of your team and across the wider business. Managing underperformance supportively but rigorously, working in partnership with the HR team to progress persistent underperformance through the formal performance procedure. Facilities: Health & Safety monitoring and risk assessments both for staff and the sites. Property management and maintenance reporting in liaison with the Property department. Oversight of incident management relating to sites. Quality and continuous improvement: Monitoring the quality of customer service in our delivery Identifying and implementing customer service improvements based on customer survey results. Development and monitoring continuous improvement plan in line with the published continuous improvement planning cycle. Contributing to and facilitating Customer Service Surveying, feedback, and focus groups. What’s in it for you? A generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to the range of Reed in Partnership benefits, which include: 25 days annual leave (pro-rata for part time) plus statutory bank holidays Reed Pension Scheme Award Winning Management & Leadership training Professional & Personal Development Funds Bi-annual pay reviews Plus much more that can be found on our website With the chance to dramatically make a difference to the local community, this role offers immense job satisfaction. At Reed in Partnership, we live and breathe our values in every decision and action taken, resulting in a collaborative and enjoyable culture within our offices. Our company values – we are fair open and honest; we take ownership, and we work together. To be successful in this role, we are looking for someone with: Essential Criteria: Significant experience of working in a management/supervision position with exposure to testing & customer service environments. Experience performing administration & invigilation functions within a testing environment. Demonstrable success of managing a team to achieve performance KPIs through regular checks against targets, performance reviews/observations & implementation of performance improvement plans/strategies to ensure maximisation of productivity & performance. Evidence of effectively leading a team, motivating, coaching & supporting them with their development. Significant experience creating & managing staff shift rotas to fit with opening time schedules. Knowledge/understanding of conducting risk assessments & maintaining health & safety procedures. Experience/knowledge of supporting people with additional requirements & understanding their needs. Technical skills including strong administration skills, good computer/technology skills, basic numeracy/spreadsheet skills and good written communication/record keeping skills. Desirable Criteria: Technical skills including the ability to use technology to deliver results. Personal interests regarding interest in career and self-development. Personal circumstances regarding willingness to travel and work flexible hours. Hold a degree/relevant qualification & a minimum of 2 A-levels or equivalent Level 3 Diploma. We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.