We are seeking a Head of Product & Customer Experience to own the end-to-end passenger journey. From booking to onboard to destination, you will define, design, and deliver products that delight travelers while driving commercial success.
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Lead product strategy across flights, ancillaries, and packages.
Shape the customer journey: booking flows, onboard standards, ground services, loyalty.
Collaborate with marketing, sales, operations, and technology teams.
Introduce innovative services and experiences that enhance our premium positioning.
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8+ years in product, CX, or service design (airline, OTA, tour operator, or hospitality).
Knowledge of airline ancillaries, PSS/IBE platforms, and customer journey mapping.
Balance of customer empathy and commercial acumen.
Strong leadership, communication, and innovation mindset.
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Be part of a clean-start airline venture reshaping underserved markets.
Own a high-impact leadership role with real influence on brand and product.
Competitive salary.
Travel benefits and the chance to build something extraordinary from the ground up.
Ready to design the future of premium long-haul charter travel? Apply now and help us deliver a world-class customer experience at
PRAGUSA.ONE
* How to apply? Send your CV to
not later then September 30, 2025. Email subject - Head of Product & CX - Your Full Name